Complaints Handler
4 weeks ago
**Complaints Handler**
**£25,000 DOE**
**Financial Services**
**Liverpool**
My client is a leading financial services business based in the heart of Liverpool. For over 25 years they have been a leading light in their sector working with over 1000 commercial clients providing access to finance for their customer base. Due to expansion,we are looking for a proven and experienced Complaints Handler.
**Job Duties**
- Responsible for the logging and investigation of all new complaints ensuring compliance with policy and regulatory requirements.
- Support the complaints process to ensure compliance with policy and regulatory requirements.
- Work closely with Complaints and Quality Assurance Officerand Team Manager to ensure a seamless complaints process is delivered.
- Liaise with dealer/ broker partners,customers,field staff, third party finance partners and IAF Reading team (supporting MIVF own book complaints) in order to investigate complaint points raised.
**Person Specification**:
- Previous experience working in a complaints handling role is essential
- Excellent customer service skills
- Self motivation and the ability to work autonomously
- Strong investigation skills
- You must live in commutable distance of central Liverpool
**What this role can offer you**
- Salary - this role has a basic salary of £23,000 - £25,000
- Immediate start date
- Hybrid Working - currently my client has a hybrid working model with 2 days WFH and 3 days based at their office in central Liverpool
- Competitive holiday allowance
- Contributory pension scheme
- Company bonus
- You will be provided with all equipment to work from home
M:
E:
-
Complaints Handler
1 month ago
Liverpool, United Kingdom Incubate Consulting Full time**Complaints Handler - Financial Services, Liverpool.** As a Complaints Handler in the financial services sector, your primary responsibility is to investigate, analyse, and resolve important customer complaints in adherence to industry regulations and company policies. You will play a crucial role in maintaining customer satisfaction and ensuring...
-
Complaints Handler
1 month ago
Liverpool, United Kingdom Incubate Consulting Full time**Complaints Handler - Financial Services, Liverpool.** As a Complaints Handler in the financial services sector, your primary responsibility is to investigate, analyse, and resolve customer complaints in adherence to industry regulations and organizational policies. You will play a crucial role in maintaining customer satisfaction and ensuring compliance...
-
Complaints Handler
3 days ago
Liverpool, United Kingdom Diligenta Full time**Salary**: From £22000-£28000 **Complaints Handler - Liverpool**: At Diligenta, we live and breathe exceptional customer service and as one of our Complaint Handlers you will be an integral part in the delivery of this. As the face of our company, you'll be representing our brand and ensuring that no matter how our customer feels when they call, they'll...
-
Complaints Handler
2 days ago
Liverpool, United Kingdom Diligenta Full time**Salary**: From £22000-£28000 **Complaints Handler - Liverpool**: At Diligenta, we live and breathe exceptional customer service and as one of our Complaint Handlers you will be an integral part in the delivery of this. As the face of our company, you'll be representing our brand and ensuring that no matter how our customer feels when they call, they'll...
-
Complaints Handler
2 months ago
Liverpool, United Kingdom Diligenta Full time**Complaints Handler - Liverpool** Starting at £25,000 per year** **Monday to Friday, 9am-5pm, 37.5 hours per week** **Liverpool, L3 9BD** Diligenta is a market leader in the Life and Pensions sector, providing outsourced administration services to many of the best known financial services companies in the UK. Our aim is to be acknowledged as the ‘best...
-
Complaints Handler
3 days ago
Liverpool, United Kingdom Diligenta Full time**Complaints Handler - Liverpool** Starting at £25,000 per year** **Monday to Friday, 9am-5pm, 37.5 hours per week** **Liverpool, L3 9BD** Here at Diligenta, we are proud to be the single largest provider of outsourced TPA services to the UK Life & Pensions market. We impact peoples’ lives every day, be it helping pay for a loved ones funeral or...
-
Complaints Handler
1 week ago
Liverpool, United Kingdom Diligenta Full time**Complaints Handler - Liverpool** Starting at £25,000 per year** **Monday to Friday, 9am-5pm, 37.5 hours per week** **Liverpool, L3 9BD** Here at Diligenta, we are proud to be the single largest provider of outsourced TPA services to the UK Life & Pensions market. We impact peoples’ lives every day, be it helping pay for a loved ones funeral or...
-
Complaints Handler
14 hours ago
Liverpool, United Kingdom Diligenta Full time**Complaints Handler - Liverpool** Starting at £25,000 per year** **Monday to Friday, 9am-5pm, 37.5 hours per week** **Liverpool, L3 9BD** Here at Diligenta, we are proud to be the single largest provider of outsourced TPA services to the UK Life & Pensions market. We impact peoples’ lives every day, be it helping pay for a loved ones funeral or...
-
Complaints Handler
1 day ago
Liverpool, United Kingdom Appcastenterprise Full timeAt Diligenta, we live and breathe exceptional customer service and as one of our Complaint Handlers you will be an integral part in the delivery of this. As the face of our company, you’ll be representing our brand and ensuring that no matter how our customerfeels when they call, they’ll put the phone down relieved or satisfied. Due to the nature of the...
-
Motor Claims Complaint Handlers
1 day ago
Liverpool, United Kingdom BDO Full time**About the role**: As a Motor Complaints Handler, you will be joining a highly experienced team whose sole focus is to investigate and resolve escalated customer complaints. **Key responsibilities include**: - You’ll be managing a case load of complex customer complaints, both by telephone and letter, ensuring the right outcome is reached. - You’ll...
-
Irresponsible Lending Complaints Handler
1 month ago
Liverpool, United Kingdom Candidate Source Ltd Full timeOne of the UK's leading providers of skilled technical resource supporting the regulatory environment are offering fantastic opportunities within the financial services sector for a major credit lender. The role of Irresponsible Lending Complaints Handlerwill be working on a new project supporting with the resolution of complaint cases from end-to-end,...
-
Motor Claims
1 month ago
Liverpool, United Kingdom BDO RS Full time**About the role**: As a Motor Complaints Handler, you will be joining a highly experienced team whose sole focus is to investigate and resolve escalated customer complaints. **Key responsibilities include**: - You’ll be managing a case load of complex customer complaints, both by telephone and letter, ensuring the right outcome is reached. - You’ll...
-
Complaint Handler
1 week ago
Liverpool, United Kingdom Equiniti Full timeManagement Level G Equiniti is a leading international provider of shareholder, pension, remediation, and credit technology. With over 6000 employees, it supports 37 million people in 120 countries. EQ's vision is to be the leading global share registrar, offering complementary services to its client base and our values set the core foundations to our...
-
Complaint Handler
1 week ago
Liverpool, United Kingdom Equiniti Full timeEquiniti is a leading international provider of shareholder, pension, remediation, and credit technology. With over 6000 employees, it supports 37 million people in 120 countries.EQ's vision is to be the leading global share registrar, offering complementary services to its client base and our values set the core foundations to our success. We are TRUSTED to...
-
Complaint Handler
2 days ago
Liverpool, United Kingdom Equiniti Full timeEquiniti is a leading international provider of shareholder, pension, remediation, and credit technology. With over 6000 employees, it supports 37 million people in 120 countries.EQ's vision is to be the leading global share registrar, offering complementary services to its client base and our values set the core foundations to our success. We are TRUSTED to...
-
Complaint Handler
20 hours ago
Liverpool, Merseyside, United Kingdom Equiniti Full timeEquiniti is a leading international provider of shareholder, pension, remediation, and credit technology. With over 6000 employees, it supports 37 million people in 120 countries. EQ's vision is to be the leading global share registrar, offering complementary services to its client base and our values set the core foundations to our success. We are...
-
Complaints Handling Advisor
1 day ago
Liverpool, United Kingdom The Very Group Full time**About us** **We are hiring for an intake of Complaints Handling Advisors to join us in January 2023** We’re The Very Group, and we’re here to help families get more out of life. We know that our customers work hard for their families and have a lot to balance in their busy lives. That’s why we combine amazing brands and products with flexible...
-
Insurance Complaints Handler
12 hours ago
Liverpool, United Kingdom CLARK JAMES INSURANCE RECRUITMENT Full time**Do you have complaint handling experience in an FCA regulated role**? This expanding and successful Insurance business pride themselves on giving Insurance claimants the best possible customer service which is where your complaint handling and customer skills will come in useful! You can expects a modern and spacious working environment and hybrid working...
-
Case Handler
1 day ago
Liverpool, United Kingdom CEL Solicitors Full time**Case Handler - Regulatory Complaints** **Salary £21,000 - £25,000+ (based on experience) - plus achievable performance-based bonus from £525 - £1,250 per month** Do you want to join one of the fastest growing law firms in the UK, with a vibrant office in Liverpool City Centre overlooking Liverpool’s liver birds and waterfront, where there is a...
-
Complaints Team Lead
3 days ago
Liverpool, United Kingdom Diligenta Full time**Salary**: From £29000-£29000 **Who are Diligenta?**: Diligenta's vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do and our aim is to transform our clients' operations. A business that has been described as 'home' by existing employees, we...