Advice Generalist

4 weeks ago

London, United Kingdom Community Links (London) Full time

Company Description

Community Links is a hub tackling health and social inequality in East London and beyond. We work alongside the community helping people of all ages reach their full potential. We take our local knowledge of what works to influence national decision making. We are proud to be part of Catch22.

Catch22 is a social business which design and delivers services that build resilience and aspiration in people and communities. We believe that people can thrive when they have a good place to live, good people around them, and a fulfilling purpose. We call these our '3Ps'.

If you share our values and commitment to transforming people’s lives, get in touch

**Job Description**:
As the lead advisor for welfare benefits, you will be joining an energetic and passionate team, all relentlessly committed to Community Links core mission and purpose. You will be someone with excellent engagement and communication skills, an eye for detail, and a passion for social impact.

We provide a comprehensive, wrap-around service delivering debt, welfare, housing and legal advice to people in crisis, thanks to a team of in-house front-line advisers and volunteers.

We deliver workshops, walk-in sessions and a by-appointment advice desk to ensure our services are accessible to as many people as possible.

We connect people to the support they need, enable them to support each other and build capacity within the community to identify and overcome issues and prevent them from occurring again. The Advice Team provides support to people through:

- Welfare Benefits advice delivered to the Advice Quality Standard
- Welfare benefits tribunal representation, with a 99% success rate
- Debt Advice from accredited qualified experts

**Qualifications**:
Additional Information
**Place of work**: Community Links (E16 4HQ). Flexible and hybrid working is available with a minimum of three days a week in the office.

**Hours of work**: Full-time, 37 hours (part-time hours will also be considered)

**Salary/Grade**: £30,000

**Reports to**: Programme Manager - Advice and Communities

**Level of screening**: Enhanced DBS

Community Links is totally committed to equality of opportunity and supporting diversity and inclusion in both services to the community and in the employment of people. Community Links expects all employees to understand and promote its policies in their work.

See the benefits of working for Catch22 here.
- At Catch22 we value equality, diversity and inclusion. We are wholeheartedly committed to the principle of equality of opportunity, both as an employer and as a provider of services. Diversity and Inclusion is part of what we do every day, working to deliver our vision to build a strong society where everyone has good people around them, a purpose, and a good place to live._

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