Credit Controller

2 months ago


Birmingham, United Kingdom NewFlex Full time

**Role**: Credit Controller

**Location**: Birmingham

**Hours**: 37.5 hours per week, Monday to Friday 9:00am - 5:30pm (occasional work out of normal business hours)

**Reporting to**: Credit Control Manager

**Who are we?**

NewFlex operates a rapidly expanding and diverse nationwide network of business centres offering flexible workspaces to entrepreneurs and businesses. We give our Customers the flexibility, independence, ‘Freedom at Work’, and support to create, grow and enjoy running their businesses in our centres.

We’ve been going from strength to strength for 25 years to cement our position as ‘The Property Manager for the New Economy’. We’re currently experiencing a sensational period of growth as the flexible officing revolution continues to disrupt the traditional office market. Our unique Client management model connects building owners (Clients) with occupiers (Customers) to generate cash from underutilised office space in all types of buildings from Aberdeen to Brighton. NewFlex is creating a positive alternative in the business centre market.

**What are our values?**

Our values shape our culture and guide us how we go about our daily business to support our purpose and ambition.

The purpose of NewFlex is to make a sustainable profit from unleashing the potential of buildings and people.

Our values are Smart, Supportive, Prudent, Straightforward and Responsible. We expect all our employees to live our values in everything they do at work. Our values make us who we are.

**What will you do?**

The Credit Controller is responsible for providing high levels of debt

collection/recovery, ensuring the sales ledger is accurate and providing

excellent customer satisfaction and service.

**We want someone exceptional who can focus on**:
**Cash Collection**
- Work with Sales, Operations and Finance on the debt collection process.
- Analyse and monitor debtors, ensuring prompt action is taken for non-payment and overdue debts.
- Actively monitor aged debt and take the responsibility for reviewing / reconciling accounts.
- Produce debtor reports in line with process & policy while ensuring commentary is updated on the reports and in the system.
- Prepare proposals for legal action and manage the legal recovery process with the debt collection agencies.
- Ensure return of deposits (RODs) are actioned in line with policy.
- Ensure customer accounts and aged debtor reports are accurate by working with the Operations and Treasury team to allocate receipts and help resolve issues with unassigned receipts and payment discrepancies.
- Work with the relevant teams to stream-line the DD collection process with the aim to get more customers to sign up on DD.
- Review DD runs with the relevant teams before collection.
- To ensure cash is collected and NewFlex’s debtor risk is minimised.
- Review and manage bounced DD reports and ensure the debt collection process is followed for any failed DDs.
- Provide continuous improvement suggestions with a growth mindset for a more efficient working environment.
- Provide supporting documentation and assistance with internal and external audits.

**Health & Safety**
- To have an understanding and work to policies relating to statutory H&S obligations

**Training - **Complete all mandatory training modules annually: -**

Data Protection Awareness

Healthy Working

Fire Safety Plus

Health & Safety Induction

Whistleblowing

Cyber Security

Fraud Prevention

Anti-Money Laundering

Anti-Bribery

Code of Conduct

Unconscious Bias

**Stakeholders**

Clients

Prospects

Customers

Colleagues in all departments

Newable Group Boards

**Knowledge/Experience**
- Minimum Grade C in English and Maths (or equivalent)
- Study support for CICM or similar qualification, suited to post may be applicable after probationary period
- Proven track record in similar role minimum of 1-2 years is essential.
- Confident user of Microsoft Office 365 (Word, Excel and Outlook)

**Key skills/behaviours required for this role**:

- Taking responsibility
- Analysing and interpreting
- Resilient and embraces change
- Planning and delivering
- Problem solving
- Supporting
- Stakeholder management
- Consulting and collaborating
- Influencing
- Excellent communication skills

**What will we offer you?**
- £24,000 - £26,000 per annum
- 33 days Annual Leave (including Bank Holidays)
- Birthday Off
- Volunteering Days
- Discounted Private Medical Insurance Cover
- Life Assurance
- Income Protection Insurance
- Payroll Giving
- Cycle Scheme
- NEST Pension Scheme
- Employee Assistance Programme
- Annual Flu Jabs
- Eye Tests
- Training Support Package
- Enhanced Maternity, Adoption, Shared Parental and Paternity Pay
- Annual Professional Membership Subscription


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