Digitial and Transformation Lead

2 months ago

Haywards Heath, United Kingdom Sussex Primary Care Full time

Role Summary

The post holder will work with clinical and operational teams within a Primary Care

Network (PCN) to create a vision to guide service improvements, identify

opportunities to make tangible positive transformation, and provide the inspiration,

resource and tools to deliver changes in a collaborative way. The post holder will

support this vision to be developed in alignment with ICS strategy.

The post holder will plan, coordinate and directly support delivery of transformation

activity in general practice within a PCN with a view to improving patient access,

staff and patient satisfaction, and the efficiency and sustainability of general practice

services.

The post holder will work closely with staff working at practice and PCN level to

understand current service models, identify challenges, agree priorities for

improvement and then support these to be delivered. The post holder will develop

strong relationships with PCN member practices and will support the planning and

delivery of improvements that will provide benefits to patients and staff.

The post holder will develop relationships with ICSs to gain agreement and support

for local transformation plans and activity, and to support alignment with broader

strategy, including the ICSs digital strategy. Working with relevant colleagues in the

ICS, the post holder will also develop relationships with local delivery partners (such

as IT service providers and other NHS organisations) to support effective delivery of

transformation. The post holder will work with the ICS to request specialist IT and

estates expertise required to deliver transformation plans, in line with the ICSs

delegated responsibilities for GPIT and GP estates. The post holder will also work

with the ICS to bring in other specialist support as required e.g. in analytics,

evaluation, organisational development etc.

The post holder will help to develop strategy related to transformation and

improvement, aligning this with larger scale strategy and initiatives, particularly at

ICS level; but will focus their time on the planning, implementation and evaluation of

practical improvements that make a difference to patients and staff in the PCN.

Business and Service improvements responsibilities

The core objective of the PCN Digital and Transformation Lead role is to support the

PCN and its practices to deliver ongoing improvement to services. The role will

require experience in business / service improvement with expertise in

transformational change and a good understanding of general practice systems and

processes, including broad familiarity with general practice digital systems and how

they can be used to deliver improvement.

This expertise will be used to:

- Work alongside practices to understand current challenges to effective service

delivery and identify solutions, including existing best practice within the PCN.
- Drive the planning and prioritisation of changes that will improve delivery of care

and improve patient and staff experience in the practices within the PCN.
- Ensure all change is ultimately focussed on improving services for patients.
- Build relationships across the PCN to develop consensus for improvements and

to ensure business and clinical staff are fully engaged throughout the process of

selection, implementation and deployment of change.
- Develop and manage an overall transformation plan for the PCN, including

identifying interdependencies, managing risks, considering the potential impacts

on the wider organisation, and determining resource requirements.
- Link with the ICS and other partners to gain buy-in for transformation and to

support alignment with broader strategy and improvement approaches.
- Provide hands-on capacity and support to practices in implementing and

sustaining agreed changes.
- Support staff to identify and participate in relevant training and/or professional

development opportunities that will support achievement of agreed

improvements.
- Support practices and staff to effectively use existing and new technology

systems and products to enable improvement.
- Use PPM and improvement techniques to focus on delivery of changes and

analysis of their impacts, providing feedback to staff on both positive and

negative impacts of changes made.
- Advise on innovative opportunities and support practices to maximise benefits

from innovation, through the sharing of learning and best practice.
- Develop and implement mechanisms for assessing the impact of agreed

changes.
- Provide feedback to PCN leadership and to member practices on progress of

current initiatives, capacity for change, progress and issues so that plans can be

adapted in response.

Information and data management

The post holder will need to have skills in relation to understanding and using

data to drive improvement and assess impacts. These skills will be used to:

- Take a data driven approach, looking at evidence and informatio

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