Localities Operations Co-ordinator
2 weeks ago
At Platform we put our customers at the heart of everything we do and our Neighbourhood teams are the life and soul of the organisation. We are now excited to recruit a customer focused and highly organised individual with a strong awareness of Anti
- Social Behaviour as a Localities Operations Coordinator to join our team in the East Midlands.
You’ll be a key contact and support for our customers and Neighbourhood Offices in connection with Anti
- Social Behaviour, Estate Management and other tenancy breaches. You'll have a hands-on, proactive approach to improving our neighbourhoods for everyone.
In this new role you will work alongside the Neighbourhood Officers to ensure robust case management, managing case notes and updating our Housing Management ICT System. You'll maintain cases in relation to anti-social behaviour (ASB), hate crime, domestic abuse, safeguarding, tenancy breaches and estate management and ensure action plans are agreed, maintained and vulnerability risks assessments are completed where appropriate.
No day is the same in this role so if you like variety and want to progress your career in Housing, this could be right up your street
**Some things we need from you**
You will have worked in a customer facing environment and delivered consistently good customer service, taking ownership of case management. It would be an advantage to have experience of effectively managing Anti
- Social Behaviour casework and monitoring accounts obtaining positive outcomes
You will have the ability to organise and prioritise work, meet deadlines, work under pressure, and handle a number of tasks simultaneously and accurately.
Excellent interpersonal and communication skills are critical in this role, with the ability to communicate effectively with a diverse range of people, sometimes in stressful situations, establishing and maintaining effective working relationships.
**Some of our great benefits include**
- Up to 28 days annual leave (plus bank holidays) with the opportunity to buy and sell leave
- Family friendly policies
- Medicash membership for all employees which includes access to an employee assistance programme, discounted gym membership and exclusive discounts
- Non
- contributory health & wellbeing plans with cashback for dental, optical, physio and complementary therapies
- Pension contribution scheme with employer contributions of up to 8% (inclusive of life assurance and dependent on employee contributions)
- Learning and Development opportunities
- Salary sacrifice electric vehicle scheme
- Employee reward and recognition scheme with wellbeing hub and discount from a wide range of retailers
If this sounds like the ideal opportunity for you, please click apply
If you would like to find out more about this role please contact.
- This role is Home Based but covering an operational area of Nottinghamshire and Leicestershire. You would need to be able to travel for training and meetings as required_.
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