Third Party Claims Handler

4 weeks ago


Glasgow, United Kingdom WNS Assistance Full time

WNS Assistance are looking for experienced Claims Handlers who are passionate about helping customers to support our client, Zurich Insurance.

Zurich are setting up a new and improved third party intervention function and are looking for people with customer and sales experience to join the team.

**Your new role**
- The role will be focused on speaking to third parties involved in claims with Zurich insured drivers and converting them into Zurich services and suppliers.
- Working on behalf of a leading insurance company with lots of progression and development opportunities.
- Providing a first-class customer service to ensure the customer has a positive claims journey.
- You will have the opportunity to work from home. If working from home, all equipment needed to do your job remotely will be provided. Time in the Glasgow office will be expected
- You could also be liaising with other parts of the business as well as insurers, solicitors, or suppliers to ensure a smooth customer journey.
- You will be providing an excellent level of customer service to meet our customers' needs and third parties taking up Zurich services, to make this difficult time as easy and smooth as possible.

**What you'll need to succeed**
- You will have previously worked in a customer service role, ideally within insurance, dealing with all types of customers.
- You will have previous sales experience.
- You'll be used to working to, and exceeding, targets within a high-volume environment.
- You will excel at listening, be able to explain things clearly and have an empathetic approach, tailoring each call to the individual customer's needs.

**Job Types**: Full-time, Permanent

**Salary**: From £20,000.00 per year

**Benefits**:

- Bereavement leave
- Casual dress
- Company events
- Company pension
- Employee discount
- Referral programme
- Store discount
- Wellness programme

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Bonus scheme
- Performance bonus
- Yearly bonus

**Experience**:

- Claims Processing: 1 year (preferred)

Work authorisation:

- United Kingdom (required)

Work Location: One location



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