Export Assistant

Our client is a leader in the international forest products trade, headquartered in Boston, USA. It is a family owned business and a subsidiary of the Kraft Group of Companies, with interests in sports and entertainment, real estate, paper & packaging, andforest product trading. Working with customers in over 80 countries worldwide, or client is the largest independent forest product trading company in North America.

The company trades a diverse range of soft commodities across Europe, North America, South America, Middle East and Asia. They are a dynamic, entrepreneurial company positioned for growth over the next 2-3 years.

Working in a small team, the Export Assistant will ensure maximum efficiency is derived from the proprietary order management system, maintaining and updating the system to ensure a constant flow of accurate information, process sales orders, booking containersand communicating status updates to all external stakeholders.

This role has scope for development, with the opportunity build relationships and visit service providers, and develop a career in Export administration.

Hybrid opportunity, with scope to work from home on average, two days a week.

**Key Responsibilities**:

- Gaining a general understanding of the UK freight market to support sales staff and meet department objectives.
- Managing appropriate, internal mail inboxes.
- Assisting management in the procurement of freight.
- Order volume management (including appropriate weekly reporting)
- Order management including issuing purchase orders, facilitating collections and managing general supplier/customer expectations and service.
- Post loadings weight control (checking load weights in line with order specifications)
- Settling accounting related queries pertaining either to suppliers and/or freight providers.
- Day to day carrier relations. Includes placing bookings, receiving/reviewing confirmations and communicating time sensitive amendments.
- Supplier relations. Includes tracking orders, sharing schedules, notifying changes and through general efficiency, providing a good service.
- Understanding and using shipping lines websites to secure container bookings, schedules, and tracking information.
- Facilitating full trailer loads between the UK and Europe, including understanding of basic customs procedures in line with internal directives, as well as meeting supplier and customer expectations in the process.
- Assist management with and make use of monthly rate matrixes to guide sales staff and ongoing bookings.
- Updating and maintaining internal excel documents detailing orders, prices, collections and deliveries.
- Issuing export related and required paperwork to suppliers ahead of collections.
- Escalating any impending issues to relevant internal management regarding the department.
- Limit unbudgeted costs.

We are seeking a natural team player who is self-motivated, driven, and uses their own initiative to resolve customer issues. You will need to demonstrate a passion for service delivery and be able to prioritise and implement work efficiencies to be successfulin this role.