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Insurance Sales and Service Advisor

2 months ago

Glasgow, United Kingdom Arnold Clark Full time

We’re looking an experienced Insurance Sales and Service Advisor to work at our brand-new office in Kilbirnie Street, Glasgow.

**Hours**

Full time, 37.5 hours per week covering various shifts. Maternity Cover for 12 months.

Flexible working is available with this role.

**About the role**

Arnold Clark Insurance Advisors guide our customers through the process of purchasing products, servicing and renewing them each year. Delivering fantastic customer service and going the extra mile is a huge part of this role, as is being able to confidently sell our products over the phone.

This role would ideally suit someone with more than 2 years’ experience in a similar insurance role, who enjoys working to defined targets and exceeding customer’s expectations.

**Day-to-day-duties**
- Taking inbound and outbound calls, giving quotes for motor and home insurance.
- Making the most of all sales opportunities to new and existing customers by offering them additional products such as breakdown, excess protection, key insurance and substitute vehicle cover.
- Helping our customers with any changes they make to their policies and renewing them when they become due.
- Data input using a variety of systems.
- Making sure that all aspects of quality assurance are reached, as these will be measured against KPIs.
- Liaising with our insurance partners to make sure we agree the best possible products and value for our customers.

**Essential skills**
- Minimum of 2 years’ insurance experience.
- A high level of accuracy and attention to detail.
- A professional and clear telephone manner.
- Brilliant communication and influencing skills.
- Ability to multi-task and prioritise your workload.
- Ability to work well within a team.

In return for your skills and experience, full system and dialer training will be provided, along with a fantastic array of employee benefits, including Flexitime, a lunch subsidy, life assurance, private healthcare and generous employee discounts.

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