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Administrative Scheduler

4 months ago

Reading, United Kingdom Multi Trades Recruitment Limited Full time

**General Overview**:
To provide a professional service to all our customers, both internal and external, in all areas of the Scheduling function in accordance with contractual scope. To supervise and support the team where required, providing leadership, guidance, and assistance with all associated tasks.

**Impact**:
**Complexity**:

- Schedule PPM and reactive works to the correct skilled engineers, ensuring contractual KPIs are met.
- Carry out regular analysis of the current PPM regime to identify current trends and patterns to achieve effective delivery of engineering resources.
- Carrying out jeopardy management with our engineers and sub-contractors to ensure a minimum of 95% of all tasks are completed, if not rescheduled in a timely manner.
- Logging and assigning jobs on our CAFM systems Plan-on, and ensuring our client's systems are continuously updated.
- Liaising with appropriate parties (both internal and external) to provide necessary updates and supporting documentation when requested.
- First point of contact for engineers and Contract Managers regarding scheduling queries Ensure CAFM systems are always up to date, extracting key information when requested.
- Responsible for the ‘On Call Rota’ ensuring that an engineer is available to cover each engineering discipline for ‘out of hours’ works.
- Running weekly reports for the whole team to ensure visibility of the performance of the contract.
- Carry out general administrative duties in line with the departmental policies & procedures.
- Provide support to the National Customer Service Manager for new starter training and any further training to the Helpdesk team.
- Liaise with the National Customer Service Manager, to discuss the daily/weekly plans taking place, highlighting any Business-critical events.
- To take reasonable care for the health and safety of him/herself and others who may be affected by their acts and omissions and to co-operate with his/her employer so far as is necessary to enable them to carry out their statutory duty.

**Qualifications or Required Experience**:

- A recognised industry qualification will be required and previous experience is essential.
- ** Essential**:

- Customer Service experience, either face-to-face or in the Call or Contact Centre environment.
- Good IT knowledge and experience covering knowledge of MS Outlook and other MS Office packages including: Word and Excel.
- ** Desirable**:

- FM / Property Experience, knowledge of other MS Office packages, including PowerPoint, Access, Visio.
- Knowledge of all current CSC operating systems.
- Knowledge of Room and Desk Booking systems.
- General understanding of company-wide processes.

**About Multi Trades Recruitment Limited**: