Phlebotomy Supervisor

To provide a high quality and efficient Phlebotomy service to the trust. To provide leadership, supervision, ensure delivery of key performance Indicators (KPI’s) and operational management of the Phlebotomy team.

To daily manage the in-patient, out-patient, GP and domiciliary Phlebotomy service as well as the stabilisation service on site. Ensuring quality of the service, working to enhance patient experience of the service and aiming to meet all prescribed turnaround times for the service.

Monitor the performance of the service and ensure it meets the needs of the users and patients. To develop the service as required in conjunction with senior Pathology Managers.

Coventry and Warwickshire Pathology Services provides extensive phlebotomy services at 5 main sites; University Hospitals Coventry and Warwickshire NHS Trust in Coventry and in Rugby, City of Coventry Health Centre in Coventry, George Eliot Hospital in Nuneaton and South Warwick Foundation Trust in Warwick, with Out-patient and In-Patient services. A number of Community Clinics, GP Clinics and Domiciliary services are also supported by our phlebotomy service, covering, Coventry, Warwickshire, West Leicestershire and East Birmingham.

We are currently looking for a Phlebotomy Supervisor to be based at our Rugby St Cross site. They will work closely with the other Phlebotomy Supervisors in the Network, and also the new Pre-Analytics Lead Supervisors. There will be a requirement to rotate and work as a Supervisor on other main sites within the Network.

We are looking for a keen, flexible, forward thinking, individual, who has extensive phlebotomy experience, and who has experience in a more senior/supervisory role within a phlebotomy environment. You will lead a team of phlebotomists, with support from your Team Leader to ensure the delivery of high quality phlebotomy services to our patient population.

We are in the process of increasing access to our services for patients, and are introducing In-patient, Out-Patient and domiciliary services across 7 days. Applicants will be expected to lead, support and develop this 7 day service.

University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.

We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.

Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.

We are proud to be recognised as a Pathway to Excellence®designated organisation - please click the link for further details about this prestigious award.Pathway To Excellence ® - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)

By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.

The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.

Responsible for the day to day organisation of the Phlebotomy service.

Help senior Pathology managers predict and identify increases in service demand.

To be responsible for the quality management of their service; reporting, investigating and actioning all non-conformities, clinical adverse events and service user complaints. To inform line managers of these issues as they arise.

Communicate directly with patients, colleagues and other external contacts, and act as the second point of contact for challenging phone calls and face-to-face enquiries where more demanding enquiries are made, including those from children and parents. Calls/face-to-face enquiries to be dealt with in a professional manner, and may require tact and persuasive skills

To work as a team with the other Network phlebotomy supervisors, and participate in phlebotomy supervisor meetings to share best practice, and deliver a standardised network wide phlebotomy service.

To ensure that blood samples are taken into containers appropriate to the tests required. Organises the courier services as required and ensures the efficient onward dispatch of samples collected on-site, or received from other sites.

Responsible for ensuring that certain selected samples, where there is a requirement for primary processing at the point of collection, are selected to ensure accuracy of patient results.

Responsible for ensuring