Receptionist

**MARYPORT GROUP PRACTICE JOB DESCRIPTION JOB TITLE**: Receptionist REPORTS TO: Reception Supervisor/Practice Manager HOURS: Thirty-seven-and-a-half hours (37.5hrs) per week Job Summary: Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Project a positive and friendly image to patients and other visitors to the practice. Provide general assistance to the practice team and community-based staff. Job Responsibilities: Administration: To have a thorough knowledge of all Practice policies and procedures.

To work in accordance with written protocols. Patient correspondence, eg appointments. Pulling/filing notes. Fax and photocopy as requested.

**Assist with weekly Reception rota Reception**: Receiving and directing all patients and visitors in an efficient manner. Handing out completed correspondence, eg insurance forms, blood books medical certificates etc. Collection of any necessary payments from patients or their representatives Monitoring patient flow verbally or via electronic call system Awareness of and response to staff alarm system. Dealing with all patient and staff enquiries.

Receive specimens to be sent to the lab for testing. Communicating with colleagues regarding information about any urgent or unresolved matters. Responsible for audio system. Responsible for patient information screen Appointments: Responsible for making patient appointments, on the computerised appointment system clinics either in person or via telephone.

Releasing GP appointments Block out appointments as requested to do so. Printing and distribution of appointment lists. Prescriptions: Generate all prescription requests from collection box and pharmacies. Hand out completed and signed prescriptions, checking patient details Prepare prescriptions for local pharmacies collection.

**Provide support to the Medicines Manager Switchboard**: Responsible for the smooth operation of the switchboard directing calls to the relevant recipient or taking a detailed message when appropriate. Have working knowledge of telephone/bleep system, during and after hours. Computer: Data entry. Other Tasks: Ensure building is secure have thorough knowledge of doors/windows/alarms.

Home visits both routine and emergency. Responding to and managing urgent situations Training/buddying/supporting new staff. Any other tasks allocated by managers. Open premises, when required, activate switchboard from night emergency service, and take any urgent calls