Famous Harley Street Clinic Front Desk Receptionist

3 months ago


London, United Kingdom Dr Elif Clinic Full time

We are looking for a full-time receptionist to be the client's first point of contact.
- At least 2 years of experience in a similar or parallel role.
- Excellent English - written and spoken
- Proven track record of delivering 5-star customer service
- A polite, professional and upbeat manner
- Strong client-facing and interpersonal skills
- Experience in cash handling, banking and good bookkeeping skills
- The ability to work well within a team to provide the best service possible to all clients
- Excellent time management skills and ability to prioritise tasks based on the needs of the business
- High level of confidentiality
- Empathy for patients and clients
- A high level of computer literacy
- Responsibilities:_
- Dealing messages on Whatsapp, Instagram(3 accounts).
- Managing the clinic phone lines - dealing with all incoming enquiries
- Making, rescheduling, confirming and cancelling appointments
- Processing payments, issuing refunds, cash handling
- Keep the reception area running smoothly
- Maintaining the standards of the clinic client areas
- Assisting with stock control
- Provide an excellent customer experience
- Receive, sort and distribute daily mail/deliveries
- If needed putting numbing cream to the patients.
- Helping patients to fill consent form.
- Asisting order front office supplies and keep an inventory of stock

**Salary**: From £15.00 per hour

Expected hours: 40 per week

**Benefits**:

- Employee discount
- Sick pay
- Store discount

Schedule:

- 8 hour shift
- Weekend availability

Supplemental pay types:

- Commission pay
- Tips

Application question(s):

- Are you able to work every Saturday?

**Experience**:

- Receptionist: 2 years (required)

Work Location: In person



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