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Customer Envoy Driver

1 month ago

Chester, United Kingdom HR GO Recruitment Full time

We now have a fantastic opportunity available for a **Driver/Customer Envoy.**

As a Customer Envoy you will be responsible for the successful delivery of parcels and collection of returns as well as and VMI repairs/maintenance as required.

**As a Driver/Customer Envoy your responsibilities will include**:

- Multi-drop parcel deliveries and returns within a specific geographical area of responsibility.
- Obtaining proof of delivery where required.
- Loading, unloading, preparing, inspecting and operating a delivery vehicle.
- Co-ordinating scheduled customer supply visits.
- Adherence to Company and Customer site health & safety standards, and specific site requirements.
- Documenting ad-hoc order requirements during replenishment visits and submit to branch location.
- Completing basic database changes as required.
- Completing product code changes as requested by IMS team.
- Responding to all customer's queries and going above and beyond to exceed customer expectations, including gathering feedback on services and resolving or escalating customer complaints to Branch Managers or Account Managers.
- Support the branch warehouse by undertaking any reasonable duties from time to time, including periodic stocktakes.

**To succeed as a Driver/Customer Envoy we ask that you have the following**:

- Full Clean Driving Licence.
- Good local geographical knowledge.
- Route planning skills.
- Good IT skills for all aspects of VMI products systems and services (desirable).
- Able to prioritise and work well under pressure to meet strict deadlines.
- Excellent verbal communication and listening skills.
- Able to identify opportunities for further business development.
- A proactive attitude with good problem solving skills.

38 hours a week, 3.5 Driver (DVLA check to be taken out) Monday to Friday Starting ASAP

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