Customer Assistant- Through The Night

5 months ago

Aintree, United Kingdom Marks & Spencer Full time

**Work Pattern**

Wk 1
Thursday 21:30-08:00
Friday 21:30-08:00

Wk 2
Friday 21:30-08:00
Saturday 21:30-08:00

**Purpose**
- To deliver a great shopping experience for their customers, putting customers before task every time
- Champion new ways of working within stores through an open mindset and positive attitude
- Complete tasks and processes that deliver ‘best in town’ standards
- Serve and sell across all channels brilliantly well
- Be the voice of our customer to help us continually improve

**Key Accountabilities**
- Serve our customers efficiently and brilliantly well - on the shop floor and at service points
- Deliver ‘best in town’ standards through presentation standards, availability and keeping the store clean and tidy
- Skilled to utilise all digital tools and communication channels to do the job
- Share customer and colleague feedback to help us do things better
- Share knowledge and experience with colleagues to support others in building skill and confidence
- Own their own learning & development and proactively access digital learning solutions
- Know the daily sales targets, priorities, promotions & selling opportunities
- Have great product knowledge to sell and recommend our products and services
- Proactively engage with customers to understand their needs and make recommendations
- Understand the store priorities and their part to play
- Complete tasks with pace and in line with SOPs
- Minimise cost and waste through good process practice
- Follow safe and legal working practices

**Key Capabilities**
- Understands how M&S operates,it’sstrategy, future and the role they play
- Committed to delivering excellent work fast with great attention to detail
- Open to and acts on feedback, asking for this regularly
- Sets performance objectives for self in conjunction with line manager and in line with business plans
- Takes accountability for planning and managing own work efficiently to ensure objectives are met
- Is curious and asks questions to challenge the status quo - ask why the company does things the way it does things
- Effective at communicating their intentions to others; ensures communication is clear and simple
- In control of their own reactions and considers how to share their perspective to create better reaction for team
- Copes well with change and work challenges and recovers quickly from its impact
- Builds positive relationships by being a good listener and getting to know people by establishing a connection

**Technical Skills/ Experience**
- Contributing to store sales and cost control
- Work across the store to get things done right first time within timescales
- Comprehensive knowledge of customer shopping channels
- Good level of product knowledge and services across the store
- Up to date knowledge of the commercial operation and brilliant basics
- Understand customer needs and spot selling opportunities
- Adapting to change
- Good Knowledge of VM principles

**Key Relationships and Stakeholders**
- Customers
- Colleagues
- Store Leadership
- BIG

M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

AINTREE, MERSEYSIDE, ENGLAND;
Aintree RP

  • Customer Assistant- Through The Night

    5 months ago

    Aintree, United Kingdom Marks & Spencer Full time

    **Work Pattern**: Week 1: Wednesday - 21:30- 08:00 Thursday - 21:30- 08:00 Friday - 21:30- 08:00 Week 2: Thursday - 21:30- 08:00 Friday - 21:30- 08:00 Saturday - 21:30- 08:00 **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset...

  • Customer Assistant-through The Night-aintree

    5 months ago

    Aintree, United Kingdom M&S Full time

    **All the details** **Work Pattern** Thursday 21:30-08:00 Saturday 21:30-08:00 **Purpose** To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us...

  • Customer Assistant-through The Night-aintree

    5 months ago

    Aintree, United Kingdom M&S Full time

    **All the details** **Work Pattern** Wednesday 21:30-0800 Saturday 21:39-080 **Purpose** To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us...

  • Customer Assistant

    5 months ago

    Aintree, United Kingdom M&S Full time

    **Summary** Customer Assistant - Service and Safety - Aintree **All the details** **Working Pattern**: Sunday - 10:00- 18:00 Friday - 10:00- 16:00 Saturday - 10:00- 16:00 **Key Accountabilities and Measures** - Clearly identified to provide customers with a visible presence at the beginning of their shopping journey - Confidently welcome customers to the...

  • Customer Assistant

    5 months ago

    Aintree, United Kingdom M&S Full time

    **Summary** Operations Assistant **All the details** **Working Pattern** **Sunday 8:00 - 16:30** **Due to the nature of this role only 18years and over to apply** **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset and...

  • Customer Assistant

    5 months ago

    Aintree, United Kingdom M&S Full time

    **Summary** Operations Assistant **All the details** **Working Pattern** **Week 1** **Fri - 21:00 - 8:00** **Sat - 21:00 - 8:00** **Week 2** **Fri - 21:00 - 8:00** **Sat - 21:00 - 8:00** **Week 3** **Sun - 21:00 - 8:00** **Fri - 21:00 - 8:00** **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every...

  • Customer Assistant

    5 months ago

    Aintree, United Kingdom Marks & Spencer Full time

    **Working Pattern**: Sunday - 10:30- 17:00 Friday - 10:00- 17:00 Saturday - 10:00- 17:00 **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset and positive attitude - Complete tasks and processes that deliver ‘best in town’...

  • Customer Assistant

    5 months ago

    Aintree, United Kingdom M&S Full time

    **Key Accountabilities** Operations Assistant **Key Capabilities** Friday 12:00 -21:00 Saturday - 09:00 - 18:00 Sunday 09:00 - 18:00 **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset and positive attitude - Complete tasks...

  • Customer Assistant

    5 months ago

    Aintree, United Kingdom M&S Full time

    **Summary** Customer Assistant - Clothing & Home - Aintree **All the details** **Working Pattern** **Week 1** **mon 10:00-14:00** **thurs 08:00-12:00** **Fri 17:00-21:00** **sat 08:00-12:00** **Week 2** **sun 11:00-15:00** **mon 10:00-14:00** **thurs 08:00-12:00** **Fri 17:00-21:00** **Purpose** To deliver a great shopping experience for our customers,...

  • Customer Service Assistant, Aintree

    5 hours ago

    Aintree, United Kingdom Wickes Full time

    Job Title: Customer Service AssistantSalary: £11.44 per hour Job Type: Part TimeThe Role... Whatever your role in and around the store, everything you do will be focused on the customer experience. Parking will be a breeze, trolleys in easy reach, help always at hand, stock in the right place, deliveries out on time and payment met with a smile.Of...

  • Sales Assistant

    5 months ago

    Aintree, United Kingdom Bensons for Beds Full time

    **Sales Assistant - Aintree Store - Part time (24 hours per week) Base salary of £14,277 with the potential to earn up to £22,000 with On Target Earnings. You will be building rapport with our customers and helping them to choose the best products for their needs. If you're passionate about people & giving great customer service, read on!**: **The Role -...

  • Sales Assistant

    5 months ago

    Aintree, United Kingdom Bensons for Beds Full time

    **Sales Assistant - Aintree Store - Part time (16 hours) Base salary of £9,518 with the potential to earn up to £15,000 with On Target Earnings. You will be building rapport with our customers and helping them to choose the best products for their needs. If you're passionate about people & giving great customer service, read on!**: **The Role - Sales...

  • Customer Assistant

    5 months ago

    Aintree, United Kingdom M&S Full time

    **Key Accountabilities** Customer Assistant **Key Capabilities** **Work Pattern** **Saturday 11.00-19:45** **Due to the equipment being used only 18 years and over will be interviewed** **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through...

  • Customer Assistant-christmas-operations-aintree

    5 months ago

    Aintree, United Kingdom M&S Full time

    **Summary** Operations Assistant **All the details** **Work Pattern** Wednesday 04:00am - 08:00am Thursday 04:00am - 08:00am Friday 04:00am - 08:00am Saturday 04:00am - 08:00am **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open...

  • Customer Assistant-christmas-operations-aintree

    5 months ago

    Aintree, United Kingdom M&S Full time

    **Summary** Operations Assistant **All the details** **Work Pattern** Tuesday 13:45 - 19:00 Wednesday 13:45 - 19:00 Thursday 13:45 - 19:00 Friday 13:45 - 19:00 **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset and...

  • Customer Assistant-christmas-operations-aintree

    5 months ago

    Aintree, United Kingdom M&S Full time

    **Summary** Operations Assistant **All the details** **Work Pattern** Tuesday - 16:00 - 22:00 Wednesday - 16:00 - 22:00 Thursday - 16:00 - 22:00 Friday - 16:00 - 22:00 Saturday - 16:00 - 22:00 **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores...

  • Customer Assistant- Bank

    5 months ago

    Aintree, United Kingdom M&S Full time

    **Key Accountabilities** Customer Assistant **Key Capabilities** Week 1 Sunday 11:00 -17:00 Monday 09:00 -17:00 Wednesday 10:00-18:00 Thursday 09:00-17:00 Friday 11:00 -19:00 Week 2 Mon 09:00 -17:00 Tuesday 10:00 -18:00 Thursday 11:00-17:00 Friday 09:00 -17:00 Saturday 10:00-18:00 **Purpose** - To deliver a great shopping experience for their customers,...

  • Customer Assistant Clothing

    5 months ago

    Aintree, United Kingdom Marks & Spencer Full time

    Week 1 Monday 12:30-21:00 Tuesday 09:30-18:00 Wednesday 08:00-16:00 Friday 12:30-21:00 Saturday 12:00- 20:00 Week 2 Sunday 08:30-17:00 Monday 09:30-18:00 Tuesday 08:00-16:00 Thursday 12:30-21:00 Friday 09:30-18:00 **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of...

  • Customer Assistant Clothing

    5 months ago

    Aintree, United Kingdom Marks & Spencer Full time

    Week 1 Tuesday 08:00-16:00 Thursday 11:00-21:00 Friday 09:30-17:15 Week 2 Monday 08:00-16:00 Thursday 17:00-21:00 Friday 10:00-14:00 Saturday 08:00-17:00 **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset and positive...

  • Customer Assistant

    5 months ago

    Aintree, United Kingdom M&S Full time

    **All the details** **Work Pattern** Wednesday 21:00-08:00 Thursday 21:00-08:00 Friday 21:00 -08:00 **Purpose** To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our...