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Product Owner

4 months ago

Edinburgh, United Kingdom Lorien Full time

**Digital Product Owner - Outside IR35**

This role sits Outside IR35

Our client is looking for a Digital Product Owner to join their **Edinburgh**team for a 6 months initial contract with full intention to extend.

In the role of**Product Owner**within our Group Customer Digital Team you are customer focused, commercially aware and passionate about creating the best digital experiences. You will have responsibility for end to end delivery within ourworkplace and customer channels, working closely with your own team and partners to enhance and improve the customer experience we provide.

**What we are looking for?**

**Understanding the customer**
- You have a comprehensive understanding of our digital platforms, customer behaviour and competitor and market trends and use this to identify opportunities to improve our digital experiences.
- You ensure that customer needs are at the heart of everything we do, building awareness and understanding within your team and the partners you work with
- You work with CX / UX to deliver joined-up experiences.
- You use voice of the customer data, analytics and insight to understand and optimise the CX and understand the operational, commercial and customer impact of any changes

**Defining the vision**
- You own the creation of the vision, roadmap and backlog for your team, adapting the plan as business needs and priorities change.
- You own defining and realising the business benefits that you want to achieve, ensuring stakeholders are confident and informed.

**Delivering progress**
- You lead your team, driving progress and maintaining motivation - ensuring everyone has a clear view of what they are doing and why
- You drive progress, removing blockers and escalating issues to senior stakeholders
- You demonstrate confident decision making, using your judgement to strike the right balance between customer outcomes and speed of delivery
- You manage and maintain and awareness of the risks and issues impacting your team, helping to define mitigating actions and controls

**Collaborating across boundaries**
- You effectively manage cross functional and (potentially) offshore delivery teams using a combination of F2F and digital communication techniques
- You drive to achieve a 'one team' culture with partners - ensuring strong communication, motivation and awareness of business goals & strategy

**Stimulating innovation**
- You encourage a culture of constant innovation, using your knowledge of customer behaviour, business objectives and market / technology trends to drive the focus
- You lead / champion the progression of ideas through to adoption

**Desired experience**
- Track record of owning and delivering a backlog of change within an Agile environment
- Strong communication and influencing skills.
- An understanding of our product offering and digital platforms and their supporting systems/processes.

If interested then please submit your CV.