Claims Assessor

**Claims Assessor
**Salford Quays, Manchester (M50 3SP)**
**Permanent, Full time 37.5 hrs / Mon-Fri**

**Flexible shifts & Hybrid Working Available**

**Salary £22k + fantastic benefits**

We also offer Hybrid working so o nce you have completed your initial training you will also have the freedom to work from home regularly and maintain a great work life balance.

**Here you’ll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve. You’ll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose - helping people live longer, healthier, happier lives and making a better world.**

**About the job area**:
We’re a team that’s passionate about leading the healthcare insurance market and improving wellbeing for all.

**Role overview**:
A typical day will be investigating, and processing claims received by providers (such as Hospitals, Consultants or Therapists) or claims received directly for our customers for a variety of Bupa products.

**What you’ll do**:
You will process provider and member claims according to the rules and processes in place, to ensure Bupa pay what they should first time, every time. This includes accurately documenting the progress of claims and investigating claims, aged debt and adjustments to verify they comply with Bupa’s products, policies and contractual agreements. You will also Identify opportunities to remove failure from the process and take ownership for resolution or escalate if needed and collaborate in finding resolution. You will have a relentless focus on payment integrity and work within authority levels and regulatory requirements.

**What you’ll bring**:

- P revious experience of claims handling or data administration is desirable.
- Able to make important decisions within agreed parameters and day to day decisions without referral.
- Well developed communication and interpersonal skills.
- Positive attitude and self-motivation.
- Ability to use Microsoft packages such as word and excel effectively.
- Must be able to demonstrate knowledge and ability necessary for this role.
- Strong relationship management skills and ability to build networks of internal and external contacts.

**Why Bupa?**

We are a health insurer and provider. With no shareholders, our customers are our focus. We reinvest profits into providing more and better healthcare for the benefit of current and future customers.

We are proud to announce that Bupa won two awards at the COVER Magazine Customer Care Awards. Including Best Health Insurance and Best Mental Health Support Service (Provider). We were also highly commended for the Best Marketing Team award.

Our benefits are driven by what matters to our people. It’s important to us that these benefits support a work-life balance that keeps people healthy, both mentally and physically, you’ll be eligible for:

- 25 days holiday, increasing through length of service, with option to buy or sell
- Bupa health insurance as a benefit in kind
- An enhanced pension plan, life insurance and income protection
- Annual performance-based bonus
- Discounted gyms or local discounts
- Various family friendly benefits

**Diversity and Inclusion**

Bupa is committed to making sure that every applicant is assessed solely on personal merit and qualifications. We actively celebrate the diversity of our colleagues and provide an inclusive environment so you can bring your true self to Bupa. We’ll make sure you are treated fairly regardless of disability or circumstance. That’s why we’re happy to offer reasonable adjustments as part of our recruitment process to anyone that needs them.

Whether you’ve found your feet or are discovering a new path.

Welcome to a place that celebrates you.

This isn’t where you've been.

This is where you're going.

This is what we have belief in.

Time Type:
Full time
Job Area:
Call Centre
Locations:
Bupa Place