Call Centre Agent
2 weeks ago
**Call Centre Advisor**:
- Temp to Perm Contract to start immediately
Contract: Temp to Perm Contract
Location: Hucknall, Nottingham (NG15)
**Salary**: £9.50ph (paid weekly) (£19,000pa)
Hours of Work: 37.5hrs per week between 8.00am - 6.00pm, Monday - Friday
Shifts rotate MONTHLY (8-4/9-5/10-6)
- Handle enquiries ranging from order and delivery status, general product information, technical issues, pricing & resetting passwords
- Deal with customer refunds and returns requests
- Handle customer escalations in a professional manner
- Identify opportunities for site and process improvements
- Liaise and interact with internal and external third parties, such as payment partners and courier providers
- Pro-actively engage with potential new customer groups for the website, such as schools and colleges
**Job Types**: Temp to perm, Full-time
**Salary**: £18,525.00 per year
**Benefits**:
- On-site parking
Schedule:
- 8 hour shift
- Monday to Friday
Ability to commute/relocate:
- Hucknall: reliably commute or plan to relocate before starting work (required)
Work Location: One location
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