Guest Service Supervisor

2 weeks ago

Nuneaton, United Kingdom Hilton Full time

Guest Service Supervisor

**WELCOME TO A WORLD OF OPPORTUNITIES AT THE WORLD'S #1 BEST WORKPLACE, AWARDED BY GREAT PLACE TO WORK & FORTUNE**

This is a fantastic opportunity that will allow you to develop your career within one of the world's largest, fastest-growing hospitality companies and be involved in the excitement of our latest hotel opening - Hampton by Hilton Nuneaton.

Hampton by Hilton Nuneaton will form part of the Abbey Street mixed-use redevelopment that will include a residential component alongside workspaces, a large cinema complex, a food hall and landscaped public spaces. The hotel will feature 145 rooms, meeting space and a fitness centre.

Hampton by Hilton Nuneaton is an important addition to this ambitious town centre redevelopment and will support the growth of Nuneaton as a regional business and leisure hub. Do you want to be part of this exciting project?

**Looking to open our doors in September 2024, we are excited to announce that we are now recruiting for a Guest Service Supervisor to join our pre-opening team.**

Hampton is part of Hilton. Our guarantee is our promise to Guests to make them happy using our unique personality and local Hamptonality.

**A WORLD OF REWARDS**
- ** Yearly Salary of up to £24,500**:

- **Grow your Career**:

- **Personal Development**
programmes designed to support you at every step of your career
- **A chance to make a difference**
through our Corporate Responsibility programmes - Find out what and how we are doing ()
- **Team Member Travel Program**:

- **Team Member Referral Program**:

- **High street discounts**:
with Perks at Work
- **Holiday**:
28 days

including bank holidays (increasing yearly to up to 33 days)
- **Modern and inclusive**
Team

**What will I be doing?**
- Assisting the Front Office Team and Guest Operations Manager in leading the department
- Drive our Hilton Honors enrolments as well as the generation of room revenue
- Achieve the highest levels of guest satisfaction by providing an efficient, brand-specific, friendly and hospitable arrival and departure experience. To be a passionate host and highly collaborative member of the Guest Operations team
- Develop a high-performing guest operations team, and deliver brand-specific customer experiences (mainly in FO but also across Guest Operations).
- Serve as a point of contact for regular and VIP Guests
- Complete daily admin duties
- Welcome guests on arrival, deal with during stay queries and handle departure - all to standard.
- Supervise, lead and coach the front line team to reach their potential
- Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities

**What are we looking for?**
- Passion and willingness to learn
- Positive attitude and someone who makes our guests smile
- Genuinely friendly and caring
- Enjoys working as part of a team
- Ambitious and hard working
- Good communication and excellent grooming standards
- Min 2 years' experience in a similar FOH focused role. Focused service brand background, with ‘hands on' experience/knowledge preferred. Ideally already in leadership/ supervisory position, looking for progression. Interest, knowledge or experience in pre-openings, PMS, Front desk desirable

**EVERY JOB MAKES THE STAY.**

At Hilton, It Matters Where You Stay, but The Stay is only one side of the story.

We know it takes hundreds of jobs to create unforgettable experiences for our guests - and behind every job, there's an extraordinary person working to make each Stay magical. That's why at Hilton, Every Job Makes the Stay.

**Find out more about all our brands and hotels

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