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Hotel Night Receptionist

4 weeks ago

Liverpool, United Kingdom The Shankly Hotel Full time

**Hotel Receptionist**

**THE JOB ROLE CONSISTS OF**
- To ensure that a friendly and efficient service is given by the reception team always.
- Liaise and co-operate well with other operational departments, notably housekeeping, concierge and accounts on all front office matters which affect them.
- Work towards targets and maximise up sells by promoting in house services from guests checking in and visiting the properties using figures given by the restaurant and bars
- Ensure hotel policy, as it relates to front office, is strictly observed at check-in, during guest stay and departure.
- To check the room availability by room type and to make appropriate adjustments to avoid overbooking, keeping control of the “off” rooms always.
- Handle complaints with immediate action and through follow up not allowing the complaint to leave the building

**THE IDEAL CANDIDATE WILL HAVE**
- Previous experience in a similar role preferably
- Strong leadership skills
- Problem solving and complaint handling
- Excellent written and oral communication skills
- Team player
- Attention to detail
- Self-motivated

**Job Types**: Full-time, Permanent

**Job Types**: Permanent, Zero hours contract

**Salary**: From £10.50 per hour

**Benefits**:

- Company pension
- Discounted or free food
- Employee discount
- On-site parking

Schedule:

- 8 hour shift

Work Location: In person

Application deadline: 16/02/2024
Expected start date: 19/02/2024

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