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Finance Customer Service Representative Apprentice

4 months ago

Liverpool, United Kingdom Acorn Insurance Full time

We are looking for a **Finance Customer Service Adviser** **Apprentice** who has a positive and proactive approach and is excited by a challenge.

We want an Adviser who is:

- Friendly and enjoys building relationships with people.
- Committed to supporting clients using effective communication techniques including asking questions and listening to client responses.
- Focused on delivering exceptional customer experiences by working collaboratively across departments to resolve customer enquiries quickly and provide the right solutions, first time.
- Able to keep their product and finance services knowledge up to date.
- Capable of achieving high standards of customer satisfaction when dealing with finance agreement and monthly direct debit payments queries.
- Able to work with potentially vulnerable clients, who may be in financial difficulty, to take payments, set up payment plans and provide support.
- Adept at understanding the need to ensure compliance in FCA regulated activities and when amending financial agreements and customer documentation.
- Organised and able to multitask in a fast-paced environment.
- Trustworthy and reliable.
- A team player who is enthusiastic and self-motivated and who understands the importance of their role and the role of others in their team.

**Acorn Insurance Apprenticeship Programme**

The Acorn Apprenticeship Programme is designed to give you the knowledge, skills, and behaviours you will need to accelerate your career progression, whilst you earn a competitive salary and gain practical experience.

During the apprenticeship, you will:

- Work with a Training and Development Coach to develop a professional development plan that is personalised to your needs.
- Attend monthly, online Masterclasses on topics such problem solving, customer service and delivering results.
- Receive 1:1 support from Coaches who have significant experience of being a customer services adviser within the financial sector.
- Get six-hours of study time, per week.
- Be able to attend workshops and guest speaker seminars.

**Benefits**

As a member of Acorn Insurance’s Apprenticeship programme, you will enjoy the following benefits:

- No Saturday or Sunday working during your apprenticeship.
- Access to a comprehensive Mental Health support network including: four free counselling sessions, a four-week programme of CBT with a trained Therapist Mentor, unlimited access to a telephone councillor 365 days a year, 24/7, and a UK wide network of Mental Health First Aiders
- High street vouchers and discounts, plus an online benefits and reward programme
- Fresh fruit delivered to the office, twice a week.
- Café Nero Flexi points available to collect for free coffee
- A cycle to work scheme.
- In-house competitions with prizes
- Free eye test vouchers and a contribution towards the cost of the frames
- The opportunity to increase your salary to between £21,000 - £24,500 OTE once you have completed your apprenticeship.

**Acorn Insurance**

We are a growing business with great opportunities to build your knowledge of the financial services industry. As a specialist insurance provider, we have 40 years of experience helping people secure motor insurance across all of the UK. We help more than 50,000 customers to find a policy that meets their needs and gives them the peace of mind that comes with high-quality insurance.

**Job Types**: Full-time, Apprenticeship

**Salary**: From £15,750.00 per year

**Benefits**:

- Cycle to work scheme

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Liverpool: reliably commute or plan to relocate before starting work (required)

Work Location: One location

Expected start date: 06/03/2023