Securities Services Sre Lead

3 weeks ago

London, United Kingdom Citi Full time

About Citi and the Job

Citi has embarked on a multi-year transformation effort to simplify and modernise our bank. As part of the transformation, the Site Reliability Engineering initiative is core to our Production Management Transformation to help our business grow and be more agile and improve the time-to-market. Our mission is to implement and adopt the best practices and industry standards in Site Reliability Engineering and DevOps frameworks to improve our processes and general productivity.

Citi has created a core team to deliver SRE in Production Management and is looking to expand it with an SRE Lead in Securities Services to implement and adopt SRE Principles and Best Practices in our ICG Production Management organisation.

This role will report to the Head of Production Resiliency and will be based out of London

SRE SVP JD

The Site Reliability Engineering Lead in Securities Services will be accountable for leading the daily operations and overall implementation in a complex, critical and large cross-departmental and multi-disciplinary area.

The role requires a comprehensive understanding of multiple areas within a function and how they interact to achieve the objectives of the function. Applies in-depth understanding of the business impact of technical contributions. Strong commercial awareness is a necessity. Generally accountable for delivery of a full range of services to our Securities Services business.

Excellent communication skills required to negotiate internally, often at a senior level.

Involved in short
- to medium-term planning of actions and resources for own area. Full management responsibility of a team or multiple teams, including management of people, budget and planning.

**Responsibilities**:

- Demonstrates an in-depth understanding of how Site Reliability Engineering integrates within the overall technology function to achieve objectives; requires a good understanding of the industry.
- Ability to operate in a global environment with on-/near-/off-shore matrix reporting structures.
- Implement and nurture a resilient team structure that will follow-the-sun and ensure it follows the four-eyes process.
- Operates into a highly regulated environment that requires in-depth understanding of the regulatory requirements and the industry implications for our technologies.
- Improve the service level the team provides to our end users, which includes maximizing operational efficiencies, strengthening incident management, problem management and knowledge sharing practices.
- Formulate and implement a framework for managing capacity, throughput and latency.
- Work with various team members on coaching them on how to maximize their potential, work better in a highly integrated team environment and focus on bringing out their strengths.
- Drives continued cost reductions and efficiencies across the portfolios supported by means of Root Cause Analysis reviews, Knowledge management, Performance tuning, and user training
- Participates in business review meetings, relating technology tools strategies to business requirements.
- Fosters a culture that promotes transparency and innovation for increased team productivity.
- Coaching members of the team and outside the immediate reporting line about the best practices and recognises anti-patterns that are quickly addressed.
- Implements the Agile Framework through one of its implementations like SCRUM or Kanban and ensures it integrates with overall organisation processes.
- Avidly communicates progress and project status across the organisation and ensures that stakeholders are managed appropriately throughout the execution period.

Qualifications:

- Relevant experience in a critical role with high business impact
- Excellent understanding of SRE concepts (service levels, error budgets, etc.)
- Excellent working knowledge of key computer science concepts (networking, operating systems, virtualisation, containerisation, etc.)
- Polyglot developer mentality and ability to pick up new languages and skills
- Excellent understanding of Software Engineering concepts like Software Development Life Cycle and GitOps
- Operational experience of deploying and running services at scale on top of Docker/Kubernetes stack and a service mesh, like Istio, is a must
- Operational experience with orchestration tools for CI/CD and Infrastructure-as-Code tooling (Terraform, Cloud Formation, etc.) is a must
- Experience of delivering software using Agile delivery methodologies is a must (SCRUM/Kanban)
- Operational experience of using middleware technologies (MQ, Apache Kafka, etc.) to run services at scale is highly desirable
- Strong experience with end-to-end observability stacks (Datadog, AppDynamics, Dynatrace, etc.) is highly desirable
- Experience of senior stakeholder management
- Consistently demonstrates clear and concise written and verbal communication skills

**Education**:

- **Job Family Group**:
Technology
- **Job Family**:
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