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Senior Customer Service Advisor Sales

4 months ago

Kirkcaldy, United Kingdom Jewson Builders Merchants Full time

**Do you have Sales experience in the building industry/ Building Merchant?**

**Are you driven, motivated and proactive?**

**We have a new vacancy for a Senior Sales Customer Service Advisor at Jewson in Kirkcaldy Competitive Salary + Pension + Life Assurance + 33 days holiday per year + Opportunities to Progress and build a career**

This is a highly experienced branch with a solid team to help you to develop swiftly in the role.

We are looking for someone who prides themselves on delivering first-class service and who aspires to really make a difference, working closely with this highly successful team.

In this exciting role, you will be responsible for contributing and exceeding customer expectations whilst supporting the achievement of sales and profit targets through upselling and cross-selling products. A Senior Customer Sales Service Advisor is an essential role within the branch network, you will have the opportunity to experience a bit of everything from working in the branch. This role strongly focuses on customer service, so it is great for someone who loves to build relationships with customers face-to-face and over the phone.

**Hours of work: Monday to Friday 730am to 5pm/ or 7am-4:30pm and every other Saturday 8am to 12noon**

What will I be doing?
- Get to know our product lines and services in order to make the most of all customer interactions
- Develop great relationships with new and existing customers (both face-to-face and over the phone), understanding their needs and providing proactive advice and solutions so that you can deliver the best experience possible
- Dealing with lapsed accounts
- Generating sales with new and existing customers
- Providing administrative support to the branch manager, producing accurate reports

This role is working with Jewson part of the STARK Group. We are a leading building materials distributor in Northern Europe. We connect suppliers of heavy building materials with the professional craftsmen who build, renovate, and maintain the cities of tomorrow.

At STARK Group, we have a strong culture that is built on passionate and dedicated people who thrive in taking responsibility and challenging status quo. We are convinced that our continued success relies on the diverse skills, experiences, and backgrounds that our employees bring to their everyday work. The value of equal opportunity is embedded in the way we do business and retain talent groupwide. In our commitment to diversity, we welcome everyone with respect and an open mind.

We'd love to hear from you, hit apply And a member of our Internal Recruitment team will be in contact with you. *

**Job Types**: Full-time, Permanent
Part-time hours: 25 per week

**Salary**: From £29,000.00 per year

**Benefits**:

- Company pension
- Free parking
- Life insurance
- On-site parking
- Private medical insurance
- Sick pay

Schedule:

- Day shift

Supplemental pay types:

- Bonus scheme
- Yearly bonus

Ability to commute/relocate:

- Smeaton Road Smeaton Road KY1 2HA Fife: reliably commute or plan to relocate before starting work (required)

Application question(s):
**Experience**:

- B2B sales: 1 year (required)
- Customer service: 1 year (required)

Work Location: In person