Head of Incident Management
5 days ago
**Permanent role**
**£80,000 to £125,000 per year + package**
**Hybrid working model (**home/office**)**
**Sponsorship - NOT AVAILABLE**
The Company
We are working with a FTSE100 company based in Milton Keynes.
We are looking for Head of Incident Management to join their rapidly expanding Cyber Security Team. This role will be a key part of the Business transformation process to deliver and support a world class Digital platform.
Your Role
As Head of Incident Management your role will be to
- Take responsiblility for owning and controlling all elements of the Incident Management processes.
- Produce and communicate reports/dashboards on IT Major Incidents and Problems to provide accurate and timely Management Information.
- Proactively engage with new toolsets such as ServiceNow, Dynatrace and PagerDuty, to identify opportunities for improving incident management and resolution.
- Working with colleagues across Operational Services promote activities within the team to embed Continual Service Improvements as a day to day activity.
***
**Skills/experience required**:
- Experience of operating at the senior level
- Held ultimate responsibility for technology Incident and Problem Management
- Track record of successfully managing the response IT platform outages for a large organisation(s)
- Experience of working with ITSM tools (ServiceNow).
- Ability to understand and assess technical situations under pressure.
McGregor Boyall is an equal opportunity employer and do not discriminate on any grounds.
**£80,000 to £125,000 per year + package**
**Hybrid working model (**home/office**)**
**Sponsorship - NOT AVAILABLE**
The Company
We are working with a FTSE100 company based in Milton Keynes.
We are looking for Head of Incident Management to join their rapidly expanding Cyber Security Team. This role will be a key part of the Business transformation process to deliver and support a world class Digital platform.
Your Role
As Head of Incident Management your role will be to
- Take responsiblility for owning and controlling all elements of the Incident Management processes.
- Produce and communicate reports/dashboards on IT Major Incidents and Problems to provide accurate and timely Management Information.
- Proactively engage with new toolsets such as ServiceNow, Dynatrace and PagerDuty, to identify opportunities for improving incident management and resolution.
- Working with colleagues across Operational Services promote activities within the team to embed Continual Service Improvements as a day to day activity.
***
**Skills/experience required**:
- Experience of operating at the senior level
- Held ultimate responsibility for technology Incident and Problem Management
- Track record of successfully managing the response IT platform outages for a large organisation(s)
- Experience of working with ITSM tools (ServiceNow).
- Ability to understand and assess technical situations under pressure.
McGregor Boyall is an equal opportunity employer and do not discriminate on any grounds.
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