IT Systems Engineer
2 weeks ago
IT Systems Engineer / IT Service Transition Engineer / IT Engineer / Service Management / ITIL
Job Title: IT Systems Engineer
Working arrangement: Flexible working. 1 day per week in the office in London
Salary - £40-45,000 per annum (depending on experience) + package and benefits
Concept Resourcing have been engaged by a growing IT consultancy and managed service provider business to recruit an experienced IT Systems Engineer. The main purpose of this role will be taking new customers through technical onboarding. This will involvesetting them up on the company servers, installing monitoring software, conducting infrastructure health checks across a variety of environments, as well as setting up other in-house software. Training will be provided for in house the in-house software andany other technologies used in this process.
Customer service is also a key aspect of the position given the nature of the role, and that you'll be engaging with customers and end-users at an early stage of the customer journey.
This is a varied role, working closely with customers and supporting across a variety of platforms including cloud, on-prem infrastructure, and data, with excellent training provided and a real chance to expand your skillset.
- Previous experience within an IT Support or systems analyst/engineer position
- Experience setting up or supporting a varied customer environment
- Previous customer onboarding experience would be highly beneficial
- Experience with monitoring tools (UIM or Broadcom would be beneficial)
- Experience with Service Management tools
- Good database administration skills (SQL or Oracle)
- Understanding of network protocols including VPNs
- Linux experience would be beneficial
- Experience working within an ITIL environment
IT Systems Engineer / IT Service Transition Engineer / IT Engineer / Service Management / ITIL
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