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Operations Focused Administrator

4 months ago

Aylesford, United Kingdom Albatross Group Ltd Full time

**Would you like a career in the Travel industry?**

If the answers **Yes**, then this role is for you

An exciting opportunity has arisen within Albatross Travel for someone to take their first steps towards a career with us as an **Operations Focused Administrator**.

Working in a dynamic team you will be providing administration support to our Operations Focused Tour Coordinators and Attractions and Events Coordinators in line with customer and supplier needs and deadlines, and by doing so helping ensure that working with Albatross is effortless.

**To succeed you must-**
- Must be able to work well on own initiative and within the team
- Organisation skills and an ability to prioritise workload are essential
- Effective communication skills (internal and external)
- Strong use of English grammar (written and spoken)
- Friendly and professional telephone manner
- Be able to work under pressure
- Be sensitive to customer/supplier needs (internal and external)
- Able to take responsibility for own work
- Strong administration skills and attention to detail
- A desire to exceed expectations in customer service
- A passion for travel
- A willingness to learn and desire to succeed

**What we can offer you-**
- Annual Salary £20,000 per annum
- 21 days holiday per year (plus 3 days Christmas office closure and a day off for your Birthday each year)
- Pension
- Free Parking on Site
- Training and development
- Relaxed office environment and casual dress code
- Travel concessions and more.
- The Albatross Way

This is a full-time role, initially based in our head office in Larkfield. Normal hours of work are Monday to Friday, 9.00am - 5.00pm.

**Your Responsibilities-**
- Obtain customer rooming lists, via TC, inputting into the booking system and sending to suppliers in line with the deadlines.
- Request Tour Information from customers and ensuring information is passed to all relevant suppliers.
- Obtain tour updates from customers, when required and assist with inputting sales updated
- Screen departmental calls, when necessary.
- Assist team with extra and special room requests.
- Action ferry confirmations for the team including checking, attaching, and sending customer ferry confirmations. Applies to P&O, Eurotunnel, Stena Line, Irish Ferries & DFDS for day sailings only. Crossings with cabins will remain with the TCs.
- Assist with chasing attraction suppliers for booking space.
- Adding confirmations of attraction bookings onto booking system.
- Additional administrative support when required across B2B Support Team.
- Maintain a clean and orderly workspace and workplace.
- Any other functions the company requires.

**Salary**: £20,000.00 per year

**Benefits**:

- Employee discount
- On-site parking
- Work from home

Schedule:

- Monday to Friday

Work Location: One location