Senior Payroll Administrator

7 months ago


Swindon, United Kingdom iWork Recruitment Limited Full time

Contract to start on 26-02-24 until 24-05-24 with a possible extension.

**Must Have**:
**3 years or more Payroll experience**

**Year-end experience**

**Overpayments experience**

**Payroll reworks**

**Excel**

**Busy payroll and ability to work to tight deadlines and multi task**

**Payroll reconciliation**

**IPP Qualifications desirable, but not essential**

**Job Purpose**

To work in support of the Payroll Service, contributing to the provision of the highest quality payroll service.

To ensure all payroll activity is supported and delivered within SBC’s defined policy, legislation frameworks and service levels agreements.

To handle complex enquiries.

To ensure that correct controls are maintained and that appropriate corrective action is taken to ensure that the delivery of service is within service standards.

To work as part of a team to support delivery of the payroll for SBC, Councillors, Elections and other external customers.

To maintain positive relationships with line managers and external customers.

To support, coach and act as a referral point for the team.

**Key Accountabilities**

To deliver a high quality and comprehensive payroll information service to employees and managers.

To support all activities to ensure payroll is delivered within the agreed timescales and accuracy levels, and that the payroll control process is adhered to and all payrolls are reconciled each month in line with statutory and regulatory requirements.

To demonstrate a proactive approach to customer service issues whilst seeking innovative solutions to resolve them.

To maintain customer service standards by responding to all enquiries within defined SLAs, remaining courteous and professional at all times and to monitor workflows, escalating issues to the Payroll Manager, ensuring this operates throughout the team.

To guide line managers and employees through payroll services ensuring that the correct forms are completed and where required, enabling efficient payroll processing.

To support the Payroll Manager in the allocation of workload to team members and ensure that escalation protocols are followed and managed appropriately.

To deputise for the Payroll Manager in their absence.

To ensure all tasks are completed consistently in accordance with quality assurance and timeliness requirements, escalating issues to the Payroll Manager where required.

To ensure that all payroll is processed within detailed timelines and that the processes are streamlined and effective.

RQ1200009-02-24

**Salary**: £17.11 per hour

Work Location: In person

Reference ID: RQ1200009-02-24



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