Gateline Operative

**GRADE**:RO2

**SALARY**:£22,001 rising to £23,059 per annum after 6 months

**ROLE TYPE**:On Site

**HOURS**:35** **per week

**Is welcoming passengers and maintaining station excellence ‘Your Thing’?**
- We are seeking someone with a genuine passion for customer service and a strong commitment to maintaining the highest of standards to join our team as a Gateline Operative.
- Connecting millions of people and communities across the North is our mission. With 2,500 trains a day, we connect people to jobs, friends, family, and the wonders of the North.
- We're improving rail travel, enhancing the experience on board and at stations. Customers are at the heart of our business as we improve performance and create a better way to go.
- We're driving economic value and sustainable growth for the North and its people. Our commitment to the environment means reducing our impact and enhancing the world around us.
- Make a difference. Make it last. Make it easy. Make it happen. Make it yours. These are our values.
- Ready to make them yours? Join us on this journey.

**About the role**:

- As a Gateline Operative, you’ll be responsible for providing high-quality customer service whilst ensuring the smooth operation and maintenance of our automatic ticket gates.

You’ll ensure Northern's interests in terms of revenue being achieved, through pro-active monitoring of the gateline facility, assisting customers with their various needs and ensuring ticket related issues at the gateline are dealt with swiftly and courteously.
- You’ll work in collaboration with your colleagues throughout the station to create a welcoming and efficient station environment. As well as dealing with customer related issues, you’ll also take responsibility for safe operation of the gateline; reporting faults and issuing tickets where need be.

If this sounds like your thing, we’d love to hear from you.

**Key responsibilities**:

- As a Gateline Operative, you can expect a role that is engaging and filled with a wide range of diverse challenges. Here is a taste of what your day-to-day activities could include:

- Managing the operation of automatic ticket gates, ensuring they are fully operational at all times, especially during peak hours.
- Addressing ticket jams and performing basic maintenance on automatic ticket gates
- Facilitating the daily station operations, including arranging alternative transport during disruptions and liaising with Retail Control.
- Conducting security checks in accordance with Transec requirements
- Promptly reporting accidents, incidents, faults, minor repairs, or safety hazards.
- Ensuring the smooth flow of customer traffic and responding courteously to all customer inquiries
- Distributing train information
- Assisting disabled customers, travellers with luggage, and providing various train-related information.
- Maintaining control of customers' access to and from the concourse to the platform.

**About you**:

- You are a proactive, customer-centric individual with a strong commitment to delivering exceptional service. Your ability to address challenges head-on and your adaptability to varying responsibilities make you a valuable team player. Attention to detail and effective communication skills are your strengths.

We’re also looking for the following:

- Customer focused mindset
- Ability to use your initiative
- Ability to remain calm under pressure
- Good written communications skills
- Ability to pick up and learn new skills and equipment

**Our Benefits**:

- Because we value our people and reward hard work, we’ve created a benefits package that we think you’ll love. So, you’ll be able to make the most of:

- Opportunities to progress and grow - including comprehensive training schemes and a range of online learning courses.
- Full Uniform for Frontline Facing Roles - our frontline people are the face of the business, so we provide you with a stylish and high-quality uniform.
- Cycle to Work Scheme - save up to 42% on the cost of a bike, while also spreading your payments throughout the year.
- Free Travel on Northern services - everyone who works at Northern, plus their partners/spouses and dependents, can travel for free right across our full network of services. *Certain eligibility criteria will apply.
- Defined Benefit Pension Scheme - you’ll rarely find a pension as good as a Northern pension, and we top up your pension with a generous 1.5 times your contribution.
- Employee Assistance Programme - advice, support and useful information 24 hours a day, 365 days a year on everything from family issues to lifestyle matters.
- Exclusive benefits with Northern Perks - enjoy retail discounts, instant vouchers, cashback, wellbeing support and much more.

You can find out more here.
- We also have Disability Confident status, which means we’re committed to making the most of the talents that disabled people can bring to the workplace._