Trainee Service Advisor

6 months ago

Norwich, United Kingdom Volvo Truck and Bus South & East Full time

**Trainee Service Advisor**
**Salary up to £11 per hour**

**Monday to Friday - 0900hrs to 1700hrs (1/2 hr unpaid lunch)**

**Training will be given**:

- To be the first line contact for customers. To identify service parts requirements and assist in preparing the necessary depot actions to meet those customer requirements.
- Assist and serve counter sale customers by identifying parts required and supporting other team members when necessary.
- To carry out the Service Department’s invoicing and administration systems efficiently.
- To greet customers in a courteous manner, interpret their requirements and complete the necessary paperwork to enable work to be undertaken.
- To effectively monitor the Work In Progress (WIP) reports to clear Workshop instructions as soon as possible.
- To liaise with the Workshop Supervisor to maximise Workshop loading to ensure efficiency and profitability.
- To inform customers of completion times and payment methods.
- To contact customers to inform them of any additional work required and issue accurate quotations to gain the necessary authority to complete the work.
- To ensure all customer complaints are courteously and efficiently handled and processed.
- To assist in the management and arrangement of customer vehicle workshop bookings for inspections, servicing and repairs.
- Effectively plan activity levels to include regular account maintenance visits and target account visits.
- Promote Volvo Trucks in terms of its products, services and value at all times

**Key Skills / Competencies**:
If you have had exposure of any of the following skills, then this would be advantageous but not essential:

- Familiarisation of booking times
- Familiarisation of vehicle parts.
- To keep up to date with product development by reading relevant information and technical note issued.
- Good communication skills, both written and oral.
- Excellent IT knowledge, although training will be given on in-house systems

**Benefits**:

- Contributory Pension scheme matched up to 5%
- Health cash plan with access to dental insurance
- Extended maternity/paternity & adoption leave
- Employee discounts across shopping and leisure outlets, gym discounts, contributory dental plan plus many more.
- Cycle to work scheme
- Cash plan savings scheme
- Ignition electric car scheme

**Job Types**: Full-time, Permanent

**Salary**: Up to £11.00 per hour

Ability to commute/relocate:

- Norwich, NR3 2BT: reliably commute or plan to relocate before starting work (required)

Application question(s):

- What attracts you to this role

Work Location: In person

Reference ID: Norwich

  • Trainee Broking Advisor

    6 months ago

    Norwich, United Kingdom The Ardonagh Group Full time

    **Trainee Broking Advisor - Hybrid in Norwich** We have an exciting new opportunity for a Trainee Broking Advisor to join our friendly team based in Norwich. Joining us as a Trainee Broking Advisor means you'll have the benefit of working Monday to Friday 9am - 5pm and earn a basic salary relative to your experience as well as the opportunity to earn a...

  • Trainee Mortgage Advisor

    6 months ago

    Norwich, United Kingdom Countrywide Mortgage Services Full time

    Trainee Mortgage Advisor Abbotts in Norwich offers structured and transparent progression opportunities – Competitive basic salary – Car allowance - Warm leads – Industry leading training – Agile and nimble IT systems What’s in it for you as our Trainee Mortgage Advisor? Full support and training provided to become CeMAP qualified...

  • Trainee Client Services Administrator

    6 months ago

    Norwich, United Kingdom Service Service Full time

    My client is a Norwich based Wealth Management company who provide investment and retirement advice to a High Net Worth client base. a boutique practice that believes in putting their strong client base at the forefront of all that they do. **Role purpose** To support the Financial Planning Partners by providing back-office support where required, whilst...

  • Mortgage Advisor Trainee

    4 weeks ago

    Norwich, Norfolk, United Kingdom Countrywide Mortgage Services Full time

    Unlock Your Potential as a Mortgage Advisor TraineeAt Countrywide Mortgage Services, we're committed to helping you achieve your career goals. As a Trainee Mortgage Advisor, you'll have the opportunity to develop your skills and knowledge in a supportive and dynamic environment.Key Responsibilities:Build relationships with the Estate Agency team through...

  • Mortgage and Protection Advisor

    3 weeks ago

    Norwich, Norfolk, United Kingdom Countrywide Mortgage Services Full time

    Trainee Mortgage and Protection AdvisorWe are seeking a highly motivated Trainee Mortgage and Protection Advisor to join our team at Countrywide Mortgage Services. As a Trainee Mortgage and Protection Advisor, you will be responsible for building relationships with Estate Agency teams, attracting new customers, and providing advice on a range of products and...

  • Service Advisor

    5 months ago

    Norwich, United Kingdom Ford & Slater Ltd Full time

    **SERVICE ADVISOR** Ford and Slater are one the UK’s largest DAF Truck dealers group with 16 locations from Norwich to Birtley in the North East, employing over 850 staff whilst remaining a family run business. We currently have a vacancy for a **Service Advisor** at our Norwich depot. **As a Service Advisor, we can offer you**: - A competitive salary...

  • Service Advisor

    6 months ago

    Norwich, United Kingdom Ford & Slater Ltd Full time

    **SERVICE ADVISOR** Ford and Slater are one the UK’s largest DAF Truck dealers group with 16 locations from Norwich to Birtley in the North East, employing over 900 staff whilst remaining a family run business. We currently have a vacancy for a **Service Advisor** at our Norwich depot. **As a Service Advisor, we can offer you**: - A competitive salary...

  • Service Advisor

    5 months ago

    Norwich, United Kingdom FORD & SLATER LIMITED Full time

    SERVICE ADVISORFord and Slater are one the UKs largest DAF Truck dealers group with 16 locations from Norwich to Birtley in the North East, employing over 8900 staff whilst remaining a family run business. We currently have a vacancy for a Service Advisor at our Norwich depot.As a Service Advisor, we can offer you:A competitive salary (depending on...

  • Service Advisor

    17 hours ago

    Norwich, United Kingdom Ford & Slater Limited Full time

    SERVICE ADVISOR Ford and Slater are one the UKs largest DAF Truck dealers group with 16 locations from Norwich to Birtley in the North East, employing over 8900 staff whilst remaining a family run business.We currently have a vacancy for a Service Advisor at our Norwich depot.As a Service Advisor, we can offer you: A competitive salary (depending on...

  • Service Advisor

    5 months ago

    Norwich, United Kingdom FORD & SLATER LIMITED Full time

    SERVICE ADVISORFord and Slater are one the UKs largest DAF Truck dealers group with 16 locations from Norwich to Birtley in the North East, employing over 8900 staff whilst remaining a family run business. We currently have a vacancy for a Service Advisor at our Norwich depot.As a Service Advisor, we can offer you:A competitive salary (depending on...

  • Service Advisor

    2 weeks ago

    norwich, United Kingdom FORD & SLATER LIMITED Full time

    SERVICE ADVISORFord and Slater are one the UKs largest DAF Truck dealers group with 16 locations from Norwich to Birtley in the North East, employing over 8900 staff whilst remaining a family run business. We currently have a vacancy for a Service Advisor at our Norwich depot.As a Service Advisor, we can offer you:A competitive salary (depending on...

  • Service Advisor

    2 weeks ago

    Norwich, United Kingdom Group 1 Automotive Full time

    Service Advisor JLR NorwichUp to £32,146.07 plus OTE45 HoursCreate experiences you can be proud of.Working with world-class brands as a Service Advisor youll have the drive to deliver outstanding and trusted experiences for our customers. As a Service Advisor youare the main point of contact for all customer communication while the vehicle is undergoing...

  • Trainee Estate Agent

    5 months ago

    Norwich, United Kingdom Connells Group Full time

    At **William H Brown**, part of the Connells Group, we're looking for a highly motivated **Trainee Estate Agent** who will work toward becoming a** Sales Negotiator** for our fantastic residential sales team in** Norwich**. The **Trainee Estate Agent **is an entry level role where you will learn all aspects of Estate Agency model and be taken through an...

  • Trainee Sales Agent

    5 months ago

    Norwich, United Kingdom KLIC Home Improvements Full time

    **Our Company**: A prominent home improvement company specializing in providing top quality double-glazed windows and doors. Here at KLIC Home Improvements we take great pride in our years of experience working in East Anglia and the surrounding areas. Due to continued growth, we are currently recruiting for a Trainee Sales Agent to join our Sales Team. With...

  • Trainee Estate Agent

    6 months ago

    Norwich, United Kingdom Connells Group Full time

    OTE - £28,000 - Uncapped Commission - Career Progression At **William H Brown**, part of the Connells Group, we're looking for a highly motivated **Trainee Estate Agent** who will work toward becoming a Sales Negotiator for our fantastic residential sales team in **Norwich**. The **Trainee Estate Agent **is an entry level role where you will learn all...

  • Trainee Service Technician

    2 days ago

    Norwich, United Kingdom CV-Library Full time

    Trainee Service Technician Norwich and Norfolk Are you ready to embark on a career with a company that places both its employees and customers at the heart of everything they do? If you're a motivated, customer-focused individual with a clean driving licence and a can-do attitude, we want to hear from you. You’ll fit in well with us at Medstrom,...

  • Service Advisor

    1 week ago

    Norwich, United Kingdom Group 1 Automotive Careers Full time

    Service Advisor JLR NorwichUp to £32,146.07 plus OTE45 HoursCreate experiences you can be proud of.Working with world-class brands as a Service Advisor youll have the drive to deliver outstanding and trusted experiences for our customers. As a Service Advisor youare the main point of contact for all customer communication while the vehicle is undergoing...

  • Service Advisor

    5 months ago

    Norwich, United Kingdom Group 1 Automotive UK Full time

    **Group 1**_ _**Automotive** Service Advisor Are you a driven, enthusiastic and motivated individual? Do you thrive in a fast paced environment? Can you deliver world class customer service? If the answer is yes to the above then we want to hear from you! Our SKODA Dealership in Norwich is looking to recruit a new Service Advisor. About the position You...

  • Service Advisor

    5 months ago

    Norwich, United Kingdom Group 1 Automotive UK Full time

    **Group**_1 _**Automotive** **Service Advisor** Are you a driven, enthusiastic and motivated individual? Do you thrive in a fast paced environment? Can you deliver world class customer service? If the answer is yes to the above then we want to hear from you! Our Audi Dealership in Norwich is looking to recruit a new Service Advisor. About the...

  • Trainee Call Centre Service Reservations Advisor

    5 months ago

    Norwich, United Kingdom Desira Group PLC Full time

    **Join Our Dynamic Team as a Call Centre Service Reservations Advisor!** Are you ready for an exciting career opportunity? Desira Group Plc, a trailblazer in the UK motor industry with a rich 50-year history, is expanding its highly successful Service Call Centre and Customer Services Team. We're on the lookout for an enthusiastic and organised individual...