Servicenow Pre-sales Solutions Consultant

2 weeks ago

London, United Kingdom Atos Full time

**Publication Date**:
Mar 10, 2023

**Ref. No**:
472734

**Location**:
London, GB, WC1V 6EA

The future is our choice

At Atos, as the global leader in secure and decarbonized digital, our purpose is to help design the future of the information space. Together we bring the diversity of our people’s skills and backgrounds to make the right choices with our clients, for our company and for our own futures.

As a Disability Confident employer, our aim is to ensure that disabled applicants who meet the minimum criteria for this position will be offered an interview.

The data is only used for the purpose of providing additional support at interview.

**About the role**:
Reporting directly to the Head of Pre-Sales Northern Europe, the Solutions Consultant will provide both thought/solution leadership including expertise around ServiceNow solution consultancy (across the following areas of ITSM, HR, PA, CSM, ITBM, ITOM, Orchestration/Automation and IT Sec Ops) in support of the sales force via:

- Product and prototype-based demonstrations
- Proposal and Statement of Work production
- Responding to RFIs/RFPs
- Prioritizing opportunities and engagements In addition to these responsibilities, they are required to lead key accounts from pre-sales to delivery transition where appropriate. This requires at time being the overall Solutions Architect for the initial part of an engagement.

**Responsibilities**:

- Demonstrate out-of-the-box product functionality and capability both onsite or via remote sessions to existing customers and prospects.
- Bring together of high-level business and functional requirements as part prioritizing engagements.
- Provide indicative estimate on consulting work required (project management, process consulting, technical delivery, training, and support) to meet the customer’s requirements.
- Supporting Marketing events.
- Responsible for understanding problems addressed by the solutions including key regulations, business drivers, evolving business needs, security etc.
- Conduct transition briefing - communicate commitments, expectations etc in preparation for deployment.
- Lead all aspects of the quality and integration of the solution architecture.
- Collaborate closely between the client, vendors, project management and the technical team.
- Work closely with the Client Architecture Group, Technical & Application Architects, Performance Engineer, and Business Architect to evaluate key technology decisions.
- Work closely with project management and delivery teams to assist the planning and review of project schedules, project evaluations and gap analysis.

Knowledge and Skills
- Strong senior solution pre-sales experience (around Enterprise Service Management).
- Prior experience in a senior pre-sales capacity role in various customer markets such as Financial Services, Managed Service Providers, Law, Education, Health, Manufacturing, Retail, Telco and Public Sector.
- Background in ITSM/ITIL is mandatory incl. Cloud Computing knowledge/experience.
- Knowledge/experience in IT Operations Management, Automation/Orchestration, Hybrid Cloud Management, SIAM and TOGAF are optional but advantageous.
- Extensive knowledge of Enterprise IT Service Management solutions from one or several vendors such as - ServiceNow, HP SM, IBM Tivoli, CA Unicenter, Cherwell and BMC Remedy are required.
- Strong architecture, design and implementation experience with Enterprise Service Management domain solutions, products, and industry standard methodologies/trends.
- Strong architecture, design and implementation experience with complex interfaces/integrations including use of an Enterprise Service Bus (SOA - Service Orientated Architecture).

**Nice to have skills**:

- Prior experience in utilising industry based SDLC methodologies such as waterfall, agile or w [1] agile (hybrid) in process/solution deployment-based engagements.
- Prior experience in addressing business and technical stakeholder requirements and translating these to appropriate solution architectures.
- Prior experience in programming and scripting languages is desirable.
- Prior commercial experience in sizing, costing and risk mitigation of customer engagements is very advantageous.
- Proven experience in professional services/alliances/solution engineering/consulting/technical sales with expertise in architecting and deploying management and security solutions, cloud solutions, and rolling out new technology and solution initiatives.
- Cloud based technologies around SaaS, PaaS and IaaS offerings
- Understanding of Cloud computing (public, private and hybrid incl. Azure, AWS, etc )
- Understanding of Service Orchestration/Automation
- Understanding of SIAM - Understanding of Frameworx, BSS/OSS and Order-To-Cash
- Enterprise Service Bus (Tibco, Mulesoft)
- Databases (Oracle, MS SQL Server, DB2, MySQL)
- Java,.Net, Javascript, Perl Programming Languages
- Unix and Linux (incl. HPUX) Operating System
- Virtual Environments (VMWare)

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