Medical Receptionist/administrator

1 week ago

Oxford, United Kingdom St Bartholomew's Medical Centre Full time

St Bartholomew's Medical Centre is located in Manzil Way, Cowley and is a well-established practice, currently with two other sites including Brookes University Medical Centre and St Bartholomew's, Lake Street. We will be merging with Hollow Way Practice as of 1st April 2024. We are a training practice for GP trainees, nurses, midwives and pharmacy students. After 1st April 2024 We have in excess of 30,000 patients.

We have a talented and dedicated reception team who provide excellent support to our patients and we are looking for additional team members to join them.

If you are confident, friendly, hardworking and passionate about providing excellent customer service we'd love to hear from you.

Applicants should have excellent customer service skills be comfortable with change and innovation and have competent IT skills.

**Responsibilities**:

- Handling telephone calls and signposting patients where necessary
- Greeting, checking in and booking appointments for patients at the front desk
- Dealing with repeat prescription requests
- Responding to patient enquiries both in person and by telephone
- Scanning, filing and photocopying documents Clerical support to clinicians and management.
- Clerical support to clinicians and management
- This role involves a variety of responsibility, and this is not an exhaustive list.
- Undertake any other additional duties appropriate to the post as requested by the management.

**Person Specification**
- Excellent communication skills and telephone manner
- A well-presented and professional appearance
- Excellent team working skills
- A polite and caring attitude
- Punctual timekeeper
- Organised with attention to detail
- Able to demonstrate an understanding of patient confidentiality
- Willingness to undertake full training and learn new skills

**Confidentiality**:

- In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
- In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential
- Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

**Health & Safety**:
The post-holder will assist in promoting and maintaining their own and others’ health, safety and security as defined in the Practice Health & Safety Policy, to include:

- Using personal security systems within the workplace according to Practice guidelines
- Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
- Making effective use of training to update knowledge and skills
- Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
- Reporting potential risks identified

**Equality and Diversity**:
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

- Acting in a way that recognizes the importance of people’s rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation
- Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
- Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

**Personal/Professional Development**:
The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:

- Participation in an annual individual appraisal
- Participation in training to include Health and Safety, Confidentiality and other training relevant to the post.

**Quality**:
The post-holder will strive to maintain quality within the Practice, and will:

- Alert other team members to issues of quality and risk
- Assess own performance and take accountability for own actions, either directly or under supervision
- Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team’s performance
- Work effectively with individuals in other agencies to meet patients’ needs
- Effectively manage own time, workload and resources
- Proactively manage the daily flow of team admin work

**Communication**:
The post-holder should recognize the importance o

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