Domiciliary Care Risk Assessor

5 months ago

London, United Kingdom Care Solution Bureau CIC Full time

**JOB DESCRIPTION**

**Job Title**:
Domiciliary Care Risk Assessor

**Accountable to**:
Risk Assessment Manager

**Location**:
London Borough of Tower Hamlets

**Job Purpose**:

- Vigorous Risk Assessment to mitigate potential risk to service users and carers.
- To ensure Care Solution Bureau meets Care Quality Commission standards.
- Make sure all clients files are up to date and compliant with Care Quality Commission.

**Main Duties & Responsibilities**
- All service users must have **person centered care** which is holistic and promotes choice and control for the individual.
- To provide person centred support to adults within their own home in order to promote independence and personal fulfilment in accordance with company policies and procedures.
- Regularly carryout risk assessments and review individual care plans.
- Assist in coordinating, communication and maintaining relationships with internal and external stakeholders including service users, families, and professionals.
- Provide a responsive, quality service to customers by giving accurate timely information that is understood by service users.
- Carry out risk assessment for all service users.
- Ensure that care plans and records are kept up to date.
- To make sure all service users have a person centered care plan which identifies their needs and promotes health and wellbeing.
- To develop effective service delivery by organising and maintaining administrative provision record.
- To Provide routine information including statistical information
- Assist in coordinating, communication and maintaining relationships with internal and external stakeholders including service users, families and professionals.
- Provide a responsive, quality service to customers by giving accurate timely information that is understood by service users.
- Respond effectively and positively to complaints and breakdown in service delivery.
- Identify shortfall in service delivery and ensure it is dealt with appropriately.
- For monitoring purpose produce quarterly reports, when necessary conduct service user satisfaction survey.
- Visit clients at home to conduct investigations, risk assessments, care plans and provide any support needed at the time.
- Support other senior staff by supervising carers, conducting appraisals, spot checks and auditing.
- Ensure service users have access to the full range of information they need in order to be able to make informed choices about their care and to exercise their rights.
- In conjunction with Coordinator team meet agreed case working standards, monitoring systems/requirements and service goals.
- In conjunction with Care Solution Bureau policy and procedure ensure that service provision works in accordance with and promotes the needs of the diverse needs of the community.
- Provide general advice and guidance to customers to help them to make informed choices
- Participate in on-going training and development.
- Actively participate in regular supervision and appraisals.

**Requirement**

**Essential**

**Desirable**

**Qualifications/Education**

Good standard of English

✔

Good standard of Maths

✔

NVQ Level 2

✔

**Experience/Knowledge**

Working in a domiciliary care or residential care

✔

Understanding Health and Social Care

✔

Ability to act calmly in emergencies and respond in a professional manner

✔

Ability to work under pressure

✔

Able to communicate in a sensitive and reassuring manner

✔

Ability to communicate at all levels and build effective working relationships with other members of the team

✔

**Skills**

Good verbal and written communication skills

✔

Understanding and adherence to GDPR policy and procedure

✔

Working on own initiative and ability to make decisions

✔

Ability to work within a team

✔

Accurate record keeping and report writing

✔

Work within and understanding of confidentiality and anti-discriminatory practice

✔

**Other**

Punctual, reliable and consistent

✔

flexibility

✔

Friendly and approachable manner

✔

Work within organisations ethos, policies and procedures

✔

Integrity, adaptability, commitment and motivation

✔

Attention to detail

✔

empathy

✔

**Salary**: From £21,500.00 per year

**Benefits**:

- Company pension

Schedule:

- Monday to Friday

Application question(s):

- Knowledge of the local area. This role is open to new applicants only.

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Care home: 2 years (preferred)
- Home care: 2 years (required)
- Care: 2 years (required)

**Language**:

- English (required)

Licence/Certification:

- Driving Licence (preferred)

Ability to Commute:

- London (required)

Ability to Relocate:

- London: Relocate before starting work (required)

Work Location: In person

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