Customer Service

6 months ago

London, United Kingdom WARP Snacks Full time

We are looking for a talented Customer Service Coordinator - to supercharge the future of snacking in our business, and will looks after our Eat Real brand across the UK and Ireland. Eat Real + PROPER are the driving force behind the booming healthy snacking industry, so this is an incredibly exciting opportunity to fuel the growth of our dynamic new business and supporting our Supply Chain team in their success.

**The Person**:
The ideal person will have a desire to be the best version of themselves each day. They will have some experience in a similar role and will be excited by driving Eat Real and PROPER’s reputation in the industry as the go-to partner on Better for You snacking.

**The Role**:
The role will play a vital role in ensuring smooth operations, managing customer enquiries, and maintaining strong communication channels with our clients. You will work closely with various departments, from commercial to logistics, to coordinate and execute best in class service.
- Please note as the Customer Services Coordinator you will be based out of our London and will be required to travel to our Nuneaton Manufacturing site once a week to work closely with other people and departments within the business.

**Responsibilities**:

- Manage customer service operations, including order processing, shipment coordination, and documentation compliance.
- Serve as a primary point of contact for customers, promptly responding to inquiries, providing accurate information, and addressing any concerns.
- Collaborate with internal and external teams, such as warehousing and logistics and planning teams, to ensure timely and accurate order fulfilment and delivery.
- Develop and maintain strong relationships with your customers. You need to be the voice of your customer internally, working closely with your commercial contacts, keeping them informed on customer service.
- Monitor key performance indicators (KPIs) related to customer service, analyse data, and identify areas for improvement.
- Participate in cross-functional projects, providing insights and recommendations to enhance export operations and customer satisfaction.
- Embrace a fast-paced, growth-oriented environment, adapting to changing priorities and learning new skills as needed.
- Take ownership of tasks and seek innovative ways to improve processes.

**Requirements**:

- Previous experience in customer service, export logistics, or a related field is preferred, ideally in a fast growth environment
- Travel to our Nuneaton Manufacturing site once a week.
- Proficiency in using systems and software relevant to order management.
- Excellent communication and interpersonal skills, with the ability to build strong relationships and effectively communicate with internal and external stakeholders.
- Ability to thrive in a fast-paced, rapidly growing environment, demonstrating adaptability, resilience, and a willingness to learn.
- Strong problem-solving and analytical skills, with the ability to think critically and make informed decisions.
- Detail-oriented and highly organized, with the ability to manage multiple priorities and meet deadlines.
- A proactive and self-motivated approach, with a strong sense of ownership and accountability.
- Knowledge of warehousing and logistics operations

**About WARP**:
PROPER and Eat Real were born out of a belief that healthy snacks should taste great. In 2021, we joined forces as WARP to fire up the healthy snacking revolution. To set the bar for how better, more sustainable, snacking is done. In coming together, we supercharge our vision to take better for you snacking global. So there has never been a more exciting time to join the team.

We encourage a hybrid approach to working, 3 days from the office and 2 days working from anywhere. This is a London based role but travel to our Nuneaton Snacktory once per week (your travel expenses would be covered).

Our London HQ, the Snack Box, is a 5-minute walk from Euston and Warren Street, and home to 50 of our team. We’re also the proud owners of a shiny new Snacktory in Nuneaton. Here you’ll find more of our team - the movers and makers - who keep our snacks on the shelves. Creative Pool previously awarded us “Best Brand to work for”, and we plan to keep it that way.

**Our Approach**:
PROPER and Eat Real is an equal opportunities employer and we do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability, or age.

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