Call Centre Operatives

2 weeks ago


Truro, United Kingdom Smile Together Full time

Want to make a real difference? You couldn’t be in better company.

Two exciting opportunities have arisen at Smile Together Dental CIC, working within our dedicated Call Centre team. We are looking for two permanent Call Centre Operatives to join our team - one on a part-time basis (working 22.5 hours per week, 8.30am to 13.00 Monday to Friday) and one full-time (working 37.5 hours per week, Monday to Friday).

Reporting to our Operations Manager, these positions will suit those with previous experience working in a call handling environment and who are looking for a rewarding new opportunity.

Responsibilities will include (but are not limited to):

- Ensuring, where possible, that patients who meet our set criteria receive an appointment or telephone triage call within 24 hours and are given appointments within a reasonable distance from their home/holiday address
- Ensuring all calls are dealt with speedily and effectively in a professional manner
- Dealing with queries from the general public regarding the availability and cost of dental services, ensuring the advice given is relevant and obtained from up-to-date sources. This includes providing those callers with the contact details for our own routine dental care service
- Providing administrative office support to the Operations Manager and Management Team to ensure that a comprehensive service is provided
- Providing support to all dental clinics in relation to the dental patient appointment system
- Being an ambassador for the company’s vision, mission and values and demonstrating related behaviours

**Our package includes**:

- Salary £21,313.45 per annum (pro-rata)
- 27 days paid annual leave plus bank holidays each year (pro-rata)
- Additional paid day off for your birthday
- Access to company pension
- A dedicated training package via our Smile Together Training Academy
- A friendly support network with an induction colleague assigned to assist your transition to our company
- Workforce benefits package
- An annual flu jab alongside a range of health and wellbeing support and resources
- Outstanding work life balance in a beautiful part of the country
- Opportunity to become a shareholder* and have a genuine voice in our employee-owned business
- Conditions apply

We’re a committed and friendly team that puts our people and patients first - it’s never been a more exciting time to join us in providing a valued dental service in Cornwall and the Isles of Scilly.

**Application deadline** - open ended

**Interviews will be held on **- TBC



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