Client Success Representative
2 months ago
**Our Business**
Elemica offers a state-of-the-art supply chain operating network in the areas of customer & supplier management and logistics— promoting new levels of efficiency and profitability for a leaner and more fully optimized supply chain. Elemica’s clients achieve significant value from reduced cost of operations, faster process execution with fewer resources through the automation of key business processes, removal of transactional barriers, and seamless information flow between business partners.
**Our Values**
At Elemica, we believe that our success is founded on a shared set of core values that guide our decisions and actions. From our CEO to our newest entry-level employees, every member of our team is encouraged to embrace these values, which we hold in high regard.
- Trust and Respect
- Growth and Development
- Communication and Collaboration
- Accountability and Ownership
**Making an Impact**
The position: Client Success Representative - EMEA (M/F/d)
(Location: Oxford, UK - Hybrid)
This role has been specifically created to support the Client Success Manager and the VP, Global Client Success to assist in the the management of our client base, with a focus on client renewals, risk mitigation, opportunity identification. Utilizing Salesforce as our system of record, the CSR will be involved in day to day interactions with our clients ensuring a high level of effective communication both internally and externally.
**What you’ll do**
- Maintain relationships with customers assigned to them
- Monitor assigned customer activity related to the product or services they have subscribed to or purchased.
- Monitor adoption rate, retention rate, customer satisfaction scores, churn rates, and other relevant metrics
- Perpetually maintain efficient internal and external communications in a customer-goal-oriented manner.
- Execute on contract and/or subscription renewals, identifying areas of Risk and opportunity
**What we’re looking for**
- Minimum of 1 year of experience in communications, marketing, sales, account management, or customer success or equivalent in customer success courses / training.
- High emotional intelligence and empathy skills.
- Customer service skills.
- Good communication skills and ability to maintain conversations with clients in a diplomatic and goal-focused manner.
- Strong analytical and goal-oriented mindset.
- Salesforce Experience
**Rewards & Benefits**
- Competitive Compensation Packages
- Wellness & Mental Health Initiatives
- Flexible Work Schedule
- Corporate Employee Bonus Program
- Attractive Pension Plan Offering
- Generous Employee Referral Program
- Quarterly Employee Engagement Events
- Years of Service Awards
- Fun Work Environment
**Security Responsibility**
It is the responsibility of all Elemica employees to ensure the security, availability, processing integrity, confidentiality, and privacy of Elemica systems and data and the data of our customers. Using best practices in these areas, all Elemica employees will observe a ‘security first’ approach to their daily responsibilities. All employees are accountable for securing their work devices, work areas, and communications in the execution of their daily duties.
**EEO Statement**:
- #LI-Hybrid_
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