Spa Attendant

**Spa Attendant**

At 7 Hospitality Management, every member of our team must play their part in delivering exceptional service to our guests, our owners and our colleagues.

As a **Spa Attendant **working for the **7H managed hotels**, you will demonstrate a can do positive attitude to support the driving of exceptional standards and guest experience to deliver on the overall hotel’s objective

7H have 4 core important values which are central to the success of the hotel;
**Ownership|** We think and perform like owners

**Driven|** We have a constant desire for improvement

**Transparency|** We ensure clarity in communication so that there are no surprises

**Investment in our People|** We continuously invest in our people to ensure that they are the best that they can be

**Duties and Responsibilities**
- To be friendly and courteous at all times to prospective and current Leisure Club members and Hotel Guests.
- To maintain high standards of cleanliness within the Leisure Club.
- Report any faults with equipment or facilities immediately.
- To direct and answer all internal and external enquiries professionally, offering a personal service as per the standard operating procedures.
- To adhere to Health and Safety responsibilities.
- To carry out relevant water tests accurately and on time.
- To assist reception team when they do not have a staff member available to deal with a guest’s request, as long as it won’t negatively impact the leisure club’s operations.
- Perform other tasks at the level of the role as directed by your line manager in pursuit of the achievement of business goals
- Ability to work as part of a diverse team with colleagues from different viewpoints, cultures and countries
- Understand your role and responsibilities in terms of the hotel Health & Safety Policy including completion of all mandatory training
- Familiarise yourself with emergency and evacuation procedures
- Understand your responsibilities with regards to security
- Proactively pursue all practices in line with Company environmental and energy saving initiatives.

**Key Skills Required**
- Previous experience in the same or similar role
- Positive attitude and good communication skills
- Ability to work under own initiative
- Focussed on delivering a high level or customer/client service

**Key Skills Desirable**
- Legionella qualification
- First aid qualification

**Success Criteria**
- Arrive for work at the correct time, in the appropriate uniform, making sure that it is in immaculate condition
- Display a positive attitude at all times
- Contribute to the department ability to achieve or exceed the budgeted revenue and control expenditure
- Meet targets on brand specific guest feedback surveys
- Minimal guest complaints to be received
- Positively impact the volume of repeat business

**People**
- Maintain good working relationships with colleagues
- Attend training when required
- Constantly improve product knowledge to maximise revenue and the service provided.
- Attend regular briefing sessions and hotel meetings when required
- Take a responsible approach towards timekeeping and attendance at work to ensure the department runs efficiently at all times, and to assist in the event of absence cover
- Have excellent personal presentation and adhere to the company standards of appearance at all times
- Maintain high levels of enthusiasm and commitment to every task undertaken
- Be responsible for your own personal development at work and strive to be the best in what you do, taking care and pride in your work
- Participate in your annual review discussion and any subsequent conversations to review performance and objectives
- To make sure members are adhering by the club’s terms and conditions.

**Quality**
- Ensure our guests receive an exceptional level of service and want to return
- Anticipate guests’ needs and provide service to exceed their expectations
- Comply with brand, hotel and company operating standards
- Adhere to departmental Standards of Performance
- Ensure routine maintenance is carried out in your areas of responsibility, reporting any damage, wear and tear
- Assist with on-going departmental cleaning, collect any litter, remove/report hazards
- Understand departmental risk assessments and be trained against them

**Profit**
- Take a positive approach towards upselling and confidently promote the product in order to maximise hotel revenue to meet and exceed budgeted targets
- Be fully aware of the hotel facilities and promote them whenever possible
- Remain sales focused at all times
- Follow cash handling and credit procedures and report any discrepancies to accounts department immediately
- Ensure that work is carried out in a way that is cost efficient and understand the ways in which profit can be maximized

**General**
- Comply with the company codes of conduct at all times

Reference ID: Spa Attendant

**Job Type**: Part-time

**Salary**: £10.42-£11.30 per hour

Expected hour