Marketing and Communications Assistant
4 weeks ago
**Duties**:
**Responsibilities**:
- Respond promptly to customer inquiries and resolve issues efficiently and effectively.
- Maintain a comprehensive understanding of our products/services to provide accurate information and assistance to customers.
- Process orders, returns, and exchanges accurately and efficiently.
- Collaborate with other team members to ensure seamless customer experiences.
- Keep accurate records of customer interactions, transactions, and inquiries.
- Uphold company policies and procedures while delivering exceptional customer service.
**Requirements**:
- Previous experience in customer service or a related field preferred.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Ability to multitask and prioritize in a fast-paced environment.
- A positive attitude and willingness to go above and beyond to meet customer needs.
- High school diploma or equivalent; additional education or training in customer service is a plus.
**Job Types**: Full-time, Permanent
Pay: From £25,724.34 per year
**Benefits**:
- Company events
- On-site parking
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Performance bonus
Ability to commute/relocate:
- Manchester: reliably commute or plan to relocate before starting work (preferred)
Work Location: In person
Application deadline: 23/05/2024
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