Switchboard Operator

1 month ago


StocktononTees, United Kingdom North Tees and Hartlepool NHS Foundation Trust Full time

We are looking for a highly motivated and experienced individual to join our well-established team of operators within Switchboard. The department provides a service to patients, customers and staff, 24 hours per day, 365 days a year.

Your role will include providing an efficient call handling service as well as monitoring various alarm systems. The Switchboard also incorporates the role of the Facilities Help Desk.

Knowledge and experience of working in a busy switchboard/call centre environment would be beneficial, however full training will be provided. You are to deal with calls in a tactful, diplomatic and courteous manner at all times, demonstrating good interpersonal skills, even when working under pressure.

**PLEASE NOTE**:
At North Tees & Hartlepool NHS Foundation Trust our main priority is, and always will be, to provide safe and high quality care to our patients every day; the kind of care we would want for ourselves and our loved ones. We want our organisation to be the best place to work with the right staff, in the right roles, at the right time, to ensure we deliver exceptional patient care and experience.

We will support staff through providing an inclusive and supportive workplace with health and well-being initiatives, staff benefits and opportunities for personal and professional development. Staff recognition is very important to us; as well as performance reviews and appraisals, we recognise staff through Star and Team of the month, colleague recognition - a note of thanks, Managers Awards, Shining Stars and Service Awards.

We recruit for values and “Together we are North Tees & Hartlepool”

Process incoming and outgoing calls for the Trust in an appropriate manner

Carry out emergency procedures including cardiac arrest, fire and lift alarms departmental alarms, lone worker alarms

Have a sound understanding of and participate in emergency procedures for a Major Incident.

Carry out procedures for responding to various Estates related alarms including Building Management System and boiler alarms and calls out staff as appropriate.

Give appropriate advice and instruction to staff and public in respect of the effective operation of the Trust communications
equipment.

Give appropriate instruction to any new members of the switchboard.


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