35 Hours - Adviceline Telephone Adviser
3 weeks ago
**Hours: 35 hours per week (working over 5 days)**
**(Adviceline is open Monday to Friday, 9am to 4pm)**
**Salary: £22,811 - £24,733 annum, pro rata**
**Base: Ilkeston**
We have another exciting opportunity for an enthusiastic telephone adviser to join our existing Adviceline team, which provides an excellent telephone advice service across Derbyshire Districts. Our telephone advisers are often the first point of contact with the public. Their role is to assess a client’s needs and decide the best next step to help resolve the issue. Advice will be given over the phone, in addition to self-help materials designed to empower clients to help themselves.
Applicants need to be computer-literate, although training on our case recording systems will be given. You must be confident in working to performance targets. Good communications skills, both written and verbal are essential in the role, as is excellent customer service skills with a non-judgemental approach. A background in advice giving is desirable but not essential.
**About Us**
**Job Types**: Permanent, Part-time
Part-time hours: 35 per week
**Salary**: £22,811.00-£24,733.00 per year
**Benefits**:
- Company events
- Company pension
- Referral programme
- Sick pay
- Work from home
Schedule:
- Day shift
- Monday to Friday
Ability to commute/relocate:
- Ilkeston, DE7 8DY: reliably commute or plan to relocate before starting work (required)
Work Location: In person
Application deadline: 04/12/2023
Reference ID: Adviceline - CADD
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