Mobile Tyre Fitter/team Leader

4 days ago

Greenford, United Kingdom Appcastenterprise Full time

A Halfords Mobile Expert Team Leader is a critical support to both colleagues and customers. With experience as a Technician already, this is an opportunity to take your career to the next level, supporting a team in delivering excellence to our customers.

Our Mobile Expert teams prepare their van at the Hub for the day ahead, then take to the road to deliver our service at our customers’ homes and workplaces. Your role is to provide management to the team to enable them to complete every job on the routeto a high standard, providing technical guidance throughout the day.You'll be responsible for taking in tyre deliveries following a set process, and - if on a late shift - ensuring all Technicians arrive back at the Hub safely with all evening tasks completedto process.

For success in this role you'll need to be highly organised and a great communicator, as you'll be helping our mobile team deliver in the field to the highest standards of quality and time-efficiency. You'll need first class communication skills and willknow how to get the best out of a team, running the Hub in the absence of the Hub Manager and Assistant Manager.

This role is varied, including customer facing and technical elements, alongside the field management and training of the team. The safety of our colleagues and customers is critical, so you'll ensure both the Hub and vans are a safe environment, performingrepairs on our vans, training all new colleagues to standard and complying with all Health and Safety protocols.

You will have the following skills and experience:

- Evidence of delivering a great customer experience
- Experience in a Technician role, completing jobs to the correct technical standard and within the allotted time
- Experience of delivering coaching/training in the moment
- A track record of success in delivering against targets and customer metrics
- Experience of meeting compliance standards across health and safety
- Excellent verbal communication verbal skills
- IT proficient, with the aptitude to learn in-house systems
- A full valid driving licence held for a minimum of 12 months with no more than 6 points.

**Benefits**:

- All tools, equipment and uniform provided
- A van and tools are provided for use during shifts, and kept at the Hub when not on duty
- Competitive salary with bonus
- Pension scheme
- 25% colleague discount across the Halfords Group
- Access to a wide range of discounts on everyday goods, financial products and services.

Halfords Autocentres has over 300 locations nationwide, and with our expanding national Mobile Expert service provision we are one of the UK’s leading MOT, car service, brakes, repairs and tyres specialists. Join us and be part of our success story in gettingthe nation safely back on the move.

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