Contract Support Graduate

6 months ago

Newbury, United Kingdom CBRE Full time

Role Purpose: To provide exceptional customer service and comprehensive financial and administrative services to the clients and the contracts. In order to be successful in the role it is key that the Contract Support Graduate understands procedures, processes and operates them to the required standards. Key Responsibilities

**Contract**
- Identify and help drive implementation of savings opportunities to ensure customer and GWS financial savings targets are maximized.
- Drive high quality commercial performance through understanding the contractual commitments, better buying and use of preferred suppliers.
- Compiling of the Contract Review Business Unit pack
- Conducting supplier surveys on MySupplier
- Participation in the creation of the monthly Management Report for the account
- Liaising with the client regarding payment of invoices
- Site inductions
- Helpdesk: including but not limited to; logging, distributing and closing of reactive calls on desired system.
- Participation in the further development of the existing IT systems to maximize efficiency benefits for the customer and GWS.
- Update labour allocations to ensure accurate client reporting

**Finance**
- Support the preparation and delivery of monthly Contract Reviews.
- Chasing of debt to keep within contractual terms
- Creation and review of management reports such as P&L, WiP, Unbilled Revenue, Debt, OPO's & Invoice Pool
- Raising Purchase Orders
- Reviewing open Purchase Orders
- Policy and procedure compliance
- Processing supplier invoices and resolving any queries
- Comprehensive spend tracking
- Weekly report submission to include WiP, Unbilled Revenue, Debt, Invoice Pool and OPO updates
- Reporting on In Scope and Out of Scope works
- Drive high quality financial performance to influence P&L result.
- Ad-hoc reporting as requested by Business Unit or Business/Finance.

**Other**
- Obtaining supplier quotes and uploading onto the internal system for client approval
- Maintaining the stationery supply
- Reception cover if applicable
- Updating Portals as and when required
- Constantly improve quality, service and efficiency
- Identify and help drive implementation of savings opportunities to ensure customer and GWS financial savings targets are maximized.
- Drive high quality commercial performance through understanding the contractual commitments, better buying and use of preferred suppliers.
- Compiling of the Contract Review Business Unit pack
- Conducting supplier surveys on MySupplier
- Participation in the creation of the monthly Management Report for the account
- Liaising with the client regarding payment of invoices
- Site inductions
- Helpdesk: including but not limited to; logging, distributing and closing of reactive calls on desired system.
- Participation in the further development of the existing IT systems to maximize efficiency benefits for the customer and GWS.
- Update labour allocations to ensure accurate client reporting

Person Specification/Requirements
- Hold academic passes with at least GCSE Maths and English or equivalent
- Highly computer literate
- IT Skills to achieve key tasks and give the business a sound reporting base.
- Superior written and verbal communication skills with strong oral presentation skills.
- Capable of working in a matrix environment
- A basic understanding of business and customer-facing environments.
- Previous experience of a service industry role using operating systems such as Dynamics AX
- Customer focus skills with a passion for customer service.
- Effective communication skills enabling the individual to work with clients, suppliers, and staff at all levels
- Self-motivated and ambitious
- Results/ task orientated, with attention to detail and accuracy
- Excellent time management and organisational skills
- Commitment to continuous improvement
- Ability to work as part of a team, as well as independently
- Calm manner, able to work under pressure and with changing demands and priorities
- Confidential and discrete approach
- The individual must be willing to undertake travel as the role/business requires

**Job Types**: Full-time, Graduate

Pay: £21,000.00-£24,000.00 per year

**Benefits**:

- Company pension
- Employee mentoring programme
- Life insurance
- On-site parking
- Sick pay

Schedule:

- Monday to Friday

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

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