Admin Manager

**Main Purpose**
- To lead and manage the completion of all supporting business critical administrative and telephony-based tasks & processes relating to the smooth continuity of main organisational workflows from sourcing of leads through to submission to funders.
- To lead the successful attainment of all administrative business plan deadlines and ensure these are met on an ongoing basis.
- To lead and manage the administration, tele-appointing and sales support team members ensuring a high level of motivation and productivity.
- To ensure that all team members work individually and together as required and operate in a compliant fashion to continually uphold & improve both the local office environment and wider external profile of the organisation.
- To manage all procedures in relation to all team members including training and induction, coaching, performance management as well as timekeeping and absence and any disciplinary procedures as required.
- To be a leading figure in the business transformation exercise underway and ensure that all new initiatives are embraced and championed including the integration of new office and field IT systems.

I**NCLUDING**(either through self and/or ensuring team members)
- Organising and maintaining company standards of own local office environment.
- Processing multiple telephony-based tasks supporting core business workflows
- Processing of leads & /surveys for multiple measure types
- Accurate completion and co-ordination of surveyor diary management.
- Spreadsheet & database management & upkeep.
- Installations processing for multiple measure types
- Making ongoing system updates & record keeping
- Liaising with external customers.
- Liaising with & supporting external supply chain partners & supporting other team members.
- Filing and organisation of all business-critical supporting paperwork.
- Leading and promoting a Health & Safety office culture adhering to al company rules/policies and procedures.
- Ensuring adherence to Data Protection GDPR and specifically “PECR” (Policy on Electronic Communications Guidelines) plus all other company security related policies and procedures.
- Delivering and/or attending training as required to ensure upkeep of competency & skills required for role.

**Essential**
- Experience of successfully leading teams in an administrative type of role or office environment with demonstrable results.
- Data Protection /GDPR Legislation fluent. Operated in a regulated &/or public facing role.
- Strong customer service skills and problem-solving ability.
- Proven Time Management/Delegation/Performance Management/Coaching skills
- Ability to work in a highly organised & efficient manner.
- Ability to drive multiple workflows and optimise resources in a fast-paced environment.
- Completes own and ensures high level of motivation across all team members work with accuracy possessing a strong attention to detail.
- Very clear and highly developed verbal and written communication skills
- Able to work to targets and deadlines & set/manage/review team performance management goals.
- Comfortable leading and performance managing a team to exemplary standards.