Customer Service Coordinator

6 months ago


Corby, United Kingdom Get Staffed Online Recruitment Full time

**Customer Services Coordinator**
**Corby, NN17 5JT**
**Full Time / 18 Month Maternity Cover**

**Do you want to work for a company who...**
- **cares for its employees & customers** in equal measure?
- is **serious about sustainability **& the environmental impact of its products & processes?
- can provide a **long-term future** & **personal development** for those who aspire?

If **yes**, then read on to find out more about the job on offer.

Working hours will be 09:00 - 17:00 on Monday to Thursday and 09:00 - 16:45 on Friday.

**The main duties will include**:

- Receive and co-ordinate quotations and orders from customers from pricing through to delivery.
- Liaise with internal departments (namely Production, Studio, Transport, Finance etc.) to ensure that customer deadlines are met.
- Raise new and repeat quotations for customers. With the help of the Customer Services Manager / Sales Manager / Business Manager, decide on pricing level ensuring logical price levels are maintained and accurate quotations are sent to customers.
- Raise orders, give instructions to production, receive, and solve enquiries, arrange re-costs, arrange deliveries, print quotes, keep accurate files, and ensure that all paperwork is up to date.
- Chase customers for information/approvals to ensure on-time delivery.
- Conduct artwork briefs ensuring that all the customer’s requirements are clearly defined. Following the brief, liaise back to the customer if further information is still required.
- Once the job becomes an order, ‘spec up’ the jobs using the Abaca system.
- Maintain and promote a friendly and accurate service to customers and colleagues alike.
- Provide Line Manager with support relating to all customer related issues and acting as their internal support when away from the office.
- Participate in face-to-face customer meetings including major business reviews and social events.
- Gain feedback from both internal and external customers on their supplier performance to assist improvements for the future.
- Champion internal and external customer needs within the pre-print business.
- To work in accordance with all company certifications.
- Actively engage and participate in all elements of Health and Safety requirements, whilst utilising the Health and Safety systems available.

**Skills, Knowledge & Experience**
- Customer and colleague friendly in approach.
- Ability to work in a demanding customer facing role delivering against agreed deadlines and priorities.
- Excellent attention to detail and high work ethic.
- A good team player.
- Proficient in using Microsoft Office products such as Excel, Word, Outlook etc.
- PC literate.
- Ability to coordinate orders and communicate to both customers and the internal team.
- A desire to provide exceptional levels of service.
- Self-motivated.
- A will to help others.
- Ability to coordinate others in relation to customer activity.
- Excellent written and verbal communication skills and judgement of communication method applicable to individual circumstances.

**What's on offer...**
- 25 days annual leave (plus 8 statutory) as standard
- Contributory pension scheme (plus ad hoc access to independent financial advice)
- Training & development
- Free on-site parking
- Employee Assistance - 24/7 free & confidential support to both you and your family
- Access to on site mental health and wellbeing support
- Regular health assessments (role dependent)
- Cycle to work scheme

**Who are they?**

They are a market-leading manufacturer of sustainable paper-based packaging. They care deeply about the health, safety and wellbeing of their employees, the communities in which they operate, and the service provided to their customers.

They have an incredibly loyal and capable workforce who they invest time in developing and encourage to reach their full potential; and you too could become a valued member of their ‘family’.

**They are**:

- Open to considering flexible working, such as part-time hours, hybrid working and other flexible options.
- Happy to offer a wide range of Family Friendly policies including emergency time off for dependants and to provide generous maternity, paternity and adoption leave provisions for their valued colleagues.

**Job Types**: Full-time, Fixed term contract
Contract length: 18 months

**Benefits**:

- Company pension
- Cycle to work scheme
- Free parking
- Health & wellbeing programme
- On-site parking
- Work from home

Schedule:

- Monday to Friday

Work authorisation:

- United Kingdom (required)

Work Location: In person

Reference ID: S-765



  • Corby, Northamptonshire, United Kingdom Interaction - Kettering Full time

    Job Title: Customer Services CoordinatorAbout the Role:We are seeking a highly organized and customer-focused individual to join our team as a Customer Services Coordinator. In this role, you will be responsible for providing excellent support to our customers across the UK, handling customer enquiries from quotation through to delivery.Main Duties &...


  • Corby, United Kingdom Get Staffed Online Recruitment Full time

    **Customer Services Coordinator** **Corby, Northamptonshire** **Full Time / 16-Month Maternity Cover** **Do you want to work for a company who...** - **cares for its employees & customers** in equal measure? - is **serious about sustainability **& the environmental impact of its products & processes? - can provide a **long-term future** & **personal...


  • Corby, Northamptonshire, United Kingdom Interaction - Kettering Full time

    Job SummaryInteraction - Kettering seeks a highly skilled Customer Experience Coordinator to join our customer services team. As a key member of our organization, you will be responsible for coordinating and delivering exceptional customer experiences across various touchpoints.The estimated annual salary for this role is £25,000.About the...


  • Corby, Northamptonshire, United Kingdom Smurfit Westrock Full time

    This is an exciting opportunity to join the Smurfit Westrock team as a Customer Service Administrator. Our company is a global leader in sustainable paper and packaging, and we are committed to employee well-being and personal development.**About Us**Smurfit Westrock is a dynamic and inclusive environment that values diversity. Our focus is on the health and...


  • Corby, United Kingdom Berry Global, inc Full time

    Overview: Working with a small team within the sales department. Receiving/processing orders, liaising with customers on product availability, and to communicate any delays. Working closely with other departments such as planning, production and transport. Key skills in customer service required. Role is office based but with some degree of...


  • Corby, United Kingdom Duqed Full time

    **Position: Customer Service Representative** **Company: Duqed** **Location: Corby, United Kingdom** **Type: Full-time** Join the dynamic team at Duqed, a leading real estate staging company based in Corby, UK! We're seeking a Customer Service Representative to provide top-notch support to our clients and ensure their staging experience is seamless and...


  • Corby, United Kingdom PWFS Full time

    **About Us**: Primary Workshops for Schools is a leading provider of engaging and educational workshops designed specifically for primary schools. We are dedicated to enhancing the learning experiences of children by offering hands-on, interactive, and memorable educational workshops. As we continue to expand our operations, we are seeking a dedicated and...


  • Corby, Northamptonshire, United Kingdom Culina Group Full time

    Job OverviewWe are seeking a highly organized and detail-oriented Client Services Coordinator to join our team in Corby. As a key member of our administrative team, you will be responsible for delivering exceptional customer service, managing client queries, and assisting with the creation and circulation of reports.Key ResponsibilitiesManage client queries...


  • Corby, United Kingdom BCA Full time

    **Role title: Account Coordinator/Customer Service Admin** **Salary**:£21,548 per annum / £11.02 per hour **Hours**:Monday to Friday 8am-4pm **Location**:BCA Corby (Baird Road) **Join the UK’s largest B2B used vehicle service** At BCA, we’re altogether, more. More than just your average vehicle remarketing company. More than just any other place...


  • Corby, Northamptonshire, United Kingdom beBee Professionals Full time £20,000 - £25,000

    beBee Professionals is looking for a Support Services Coordinator to join our team in Corby.Key Responsibilities:Develop and implement care plans to support individuals with disabilities.Coordinate community and social outings for service users.Provide support in daily living activities and promote independence.Requirements:High school diploma; certification...


  • Corby, Northamptonshire, United Kingdom Adecco UK Limited Full time

    Company OverviewWe are a dynamic recruitment agency based in the UK, dedicated to connecting talented individuals with exciting career opportunities. Our team is passionate about delivering exceptional service and driving results for our clients.

  • Customer Service

    6 months ago


    Corby, United Kingdom BED Electrical Distributors Full time

    Job Overview: We are seeking a new person to join our team to assist with giving our customers the ultimate service. This is a position that offers the opportunity to learn and grow in the electrical wholesale industry. In this role, you will help to service our customers with electrical products and supplies. This is a great opportunity for someone who is...

  • Customer Service

    6 months ago


    Corby, United Kingdom Quantum Windows Full time

    **The Role**: As a customer service advisor, you will be responsible for, but not limited to: - Ensuring best practice in Customer Service processes and adherence, internal processes, customer liaison and administration in accordance with our policies and procedures. - Ensuring all Customer Service processes are documented and always up to date. - Building...


  • Corby, United Kingdom The Bedford College Group Full time

    Role:  Student Services Coordinator Location: Corby Campus Salary/Benefits: Salary between £24,000 (pro rata) DOE and Qualifications, 27 days annual leave plus Bank holidays, Peoples pension, Retail and Leisure Discounts, excellent professional and personal development opportunities, accessing college courses. Hours/Weeks: 20 hrs per week (0.5...


  • Corby, Northamptonshire, United Kingdom beBee Professionals Full time £20,000 - £25,000

    beBee Professionals is hiring a Support Services Coordinator to provide high-quality support to individuals with disabilities.Key Responsibilities:Provide daily living support and encourage independence in service users.Develop and implement care plans to meet individual needs.Arrange community and social outings to promote social...


  • Corby, United Kingdom Pertemps Network Group Full time

    **Job Description**: **Job Title: Customer Service Executive** **Reports to: Retention Manager** **Location: Corby** **Salary: £20,701** **Duration: 12 months fixed term contract** Pertemps are recruiting for our prestigious client for a Customer Service Executive, this role is hybrid and you will be required to work onsite in Corby. You will build Key...


  • Corby, United Kingdom Starting Off Full time

    Our client strives to improve your quality of life at home through their exceptional brands, high-class products, and exceptional solutions. They are home to both globally established Appliance Brands*, such as Bosch, Siemens, Gaggenau and Neff and they offer consumers digital services and sustainable solutions to improve their daily lives. A fantastic...


  • Corby, Northamptonshire, United Kingdom Asda Stores Ltd Full time

    About the RoleWe are seeking a skilled and friendly Customer Delivery Driver to join our team at Asda Stores Ltd. As a Customer Delivery Driver, you will be responsible for delivering our products to customers' front doors, providing excellent customer service, and working collaboratively with your team to ensure seamless operations.Key...

  • Logistics Coordinator

    1 month ago


    Corby, Northamptonshire, United Kingdom beBee Professionals Full time £22,000 - £28,000

    We are seeking a skilled Logistics Coordinator to join our team at beBee Professionals in Corby, United Kingdom. The successful candidate will be responsible for ensuring the timely and safe delivery of goods to customers, adhering to delivery schedules and maintaining excellent service.Key Responsibilities:Drive and deliver goods to customers across various...


  • Corby, Northamptonshire, United Kingdom Diligenta Full time

    Complaint HandlerAt Diligenta, we're seeking a skilled Customer Service Representative to join our team. As a Complaint Handler, you'll play a vital role in delivering exceptional customer service to our clients. Your primary responsibility will be to investigate and resolve customer complaints in a timely and professional manner.About the Role:This is a...