Service Advisor

2 weeks ago

Warrington, United Kingdom CarShop Full time

**Location: Warrington, WA2 8JH**

**Contract Type: 40 hours per week. Working any 5 out of 7 on a rota basis which will consist of days, evenings and weekends.**

**Salary: £19,814 per year + bonus scheme that provides an on target annual earnings £28,000**

***

CarShop (part of the Sytner group) is the UK’s largest car supermarket. We are the spreaders of Good Carma in the automotive world and provide a world class customer experience.

In 2021 we were awarded Glassdoor’s #35 best company to work for in the UK.

**What does the role involve?**

The main part of the role will be advising on estimated costs of repairs and work to be undertaken as well as expected completion times. Finally, you will ensure all work was completed and that cash sales are charged, and money collected.
- Advising customers of our useful products and services.
- Receiving customer queries by phone and in person, delivering high quality service.
- Advising on estimated costs of repairs and work to be undertaken.
- Ensuring work has been completed.
- Ensuring cash sales are correctly charged, and money is collected.
- Managing and dealing with customer complaints.
- Keeping customers updated with the progress of repairs.

**What skills or experience do you need to join the team?**
- A full valid driving licence.
- Exceptional customer service skills.
- Excellent communication skills.
- Great attention to detail.
- Good organisational skills.
- Good time management.

**What we can offer you.**
- A friendly, modern and safe working environment
- A competitive salary
- Full training and continued support
- Enhanced annual leave
- A wide range of corporate discounts
- Cycle to work scheme
- Colleague assistance programme
- Long service awards
- We are committed to nurturing a culture where all of our colleagues feel included and valued at work. Our principles ensure that we are an equal opportunities employer valuing the empowerment of all people._

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