Service Delivery Supervisor

4 weeks ago


Newport, United Kingdom Newport Transport Ltd Full time

Newport Transport, the main public bus operator of the city of Newport is expanding. Consequently, we need to grow our team of service delivery supervisors to assist with the smooth running of all aspects of the bus and coach operational performance. With 150 drivers to manage, the supervisor is the perfect step up for a career in the transport industry.

The service delivery supervisor will be expected to make significant contributions to the role by continuously improving their work knowledge, skills, and experience. In addition, they must cultivate positive relationships with fellow staff members based on mutual respect.

**Job Summary**

The Service Delivery Supervisor will ensure on-time performance, deliver excellent customer experience while managing a governance agenda that supports the legislative, process, policy and overall compliance in line with our operator’s licence and service level agreements.

**Duties**
- **Maintain punctuality of bus and coach services** and record lost mileage, directly into our systems.
- **Provide leadership to the driving staff** as a key representative of the management team.
- **Maximise the efficient coverage of local bus and FlixBus duties** in accordance with both Domestic and EU Drivers Hours and the Working Time Directive at both the forward and day to day allocation.
- **Daily checks** of driver's licence, dCPC and tachograph cards for validity and compliance
- **Ensure accurate recording** of drivers’ duties and attendance management.
- **Complete accurate operational reports** and distribute them to the relevant personnel.
- **Take charge of emergency situations,** keeping key stakeholders informed and updated.
- **Ensure all ticket machines are accounted for**, working correctly, communicating, and recording correctly against each bus and carrying out ticket machine data interrogation and reporting.
- **Proactively manage customer complaints,** along with updating EPM.
- The Operations, Engineering and Private Hire Managers are informed on a regular basis as operational or engineering problems develop.

**Essential Skills and Qualifications**
- Valid UK car and PCV licence (Category D licence) and CPC entitlement.
- Working knowledge of both Domestic and EU drivers’ hours Rules and Regulations.
- Working knowledge of the Traffic Commissioner's Requirements and Compliance.
- Available to work shifts, including nights and weekends.
- Good verbal, written and IT skills

If you have the qualification and skills, please get in touch.

In addition to a competitive salary, we offer free local bus travel to you and your family, free staff bus, enhanced company pension and continuous training.

Newport Transport is an inclusive employer and a signatory to the army covenant. We are committed to the well-being of our employees. Newport Bus has also been recently recognised as a Dementia-friendly company, having provided dementia awareness training to all its driving staff.

**Salary**: £33,900.00 per year

**Benefits**:

- Free or subsidised travel

Schedule:

- Day shift
- Night shift
- Overtime
- Weekend availability

COVID-19 considerations:
All COVID-19 measures are enforced at the bus station and the depot.

Licence/Certification:

- PCV (Cat D) Licence (required)

Shift availability:

- Night shift (required)
- Day shift (required)
- Overnight shift (required)

Work Location: In person

Expected start date: 07/08/2023



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