Client Host
3 weeks ago
Keen to become part of a truly global, collaborative team of professionals? Your journey begins here.
Job Title
Client Host
Department
Office Services
Office Location
London
Reports To
Front of House Manager
Working Hours
This role is a shift pattern role and normal shift patterns are;
- 7:30 -16:30,
- 08:00 - 17:00,
- 09:00 - 18:00,
- 10:00 -19:00,
- 11:00 - 20:00 and there may be a requirement to work a shift pattern from 14:00 - 22:00 to provide cover for functions or additional support at busy times.
We are happy to consider agile and flexible working patterns and are piloting a hybrid working approach, please contact a member of the recruitment team to discuss further.
Firm Description
Hogan Lovells is one of the leading global law firms. Our distinctive market position is founded on our exceptional breadth of our practice, on deep industry knowledge, and on our 'one team' global approach. Formed through the combination of two top international law firms, Hogan Lovells has over 40 offices in the Americas, Asia-Pacific, Europe, the Middle East and Africa.
With a presence in the world's major financial and commercial markets, we are well placed to provide excellent business-oriented advice to our clients locally and internationally. Our people are the key to our success, which is why we seek to recruit and retain the most talented individuals in all regions of our global practice.
Department Description
Office Services is one of the firm's support departments and is responsible for the delivery of operational facilities services and the operation and maintenance of real estate assets for the London office.
Role Overview
To provide a high quality customer focused reception service across the firm's two reception desks and meeting room booking line.
A flexible approach is required in respect of shift cover and daily responsibilities depending on business requirements and working location.
Key Responsibilities / Accountabilities
Client Care- Meet and greet clients and other visitors to the firm in a professional and welcoming manner.- Ensure their comfort by offering to taking their belongings and providing refreshments.- Take responsibility for the clients experience and ensure that they meet with the correct personnel and/or are directed appropriately.- Required to assist at client functions or manage the cloakroom on L11 from time to time.- Ensure that all clients and visitors needs are met.
Team Work and Communication- Establish professional and clear communication with the PAs, Fee-Earners, Partners and Clients.- Maintain constant communication between the main reception and client floor reception regarding room bookings and allocation of meeting rooms.- Ensure that you receive/leave an appropriate handover from security or other receptionists at the beginning and end of your shifts.- Adopt a 'one team' approach to shared tasks and jobs.
Policies and Procedures- Operate in accordance with the Front of House Procedures Manual.- Comply with the Front of House Style Guide.- Take ownership of work area.- Ensure all Health and Safety and Security policies and standards are followed.- Manage the following room collections on the meeting room booking system:
- Client meeting/dining rooms,-
- Penson Lounge,-
- Smartie Rooms,-
- Drop-in and Project Rooms,-
- Sleeping Pods,-
- Overseas Visitor Rooms.-
- Arrange any catering requests and ensure that they are delivered to the rooms by the contract caterers in a timely manner.- Operate the Booking Line in accordance with the rota.- Act upon any reasonable request made or delegated by the Front of House Manager.
Working Environment- Supervise the presentation and upkeep of all client meeting rooms, the Pension Lounge and other bookable rooms, ensuring that they meet the standards and expectations of a professional environment. Report any deficiencies to the appropriate department (such as the London Helpdesk).
All members of the firm participate in our Responsible Business program.
- Specific duties or responsibilities may be reviewed from time to time to reflect changes in personnel and management structure, staff location or services_
Person Specification
Skills and Experience- Computer skills.- Room booking system would be an advantage.
General Attributes
Essential- Fluent in English, a second language would be advantageous.- Able to work under own initiative.- Demonstrate a courteous and polite disposition.- Ability to anticipate client needs.- Able to prioritise client requests and deliver within agreed timescales and parameters.- A flexible, cheerful and enthusiastic approach to the role.- Have the ability to deal with difficult situations and stay calm when under pressure.- Experience in a high quality, demanding customer focused/service environment, such as a 5* hotel.- Diverse and fair attitude to others.- Ability to build and maintain effective working relationships.- Take pride in appearance and follow agreed grooming guidelin
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