Consumer Contract Supervisor
4 months ago
We have an exciting opportunity for a Supervisor to join our busy Contract Resolution team based in Bristol, or Leeds. The purpose of the role is to supervise a small team of case handlers dealing with predominantly LEI backed consumer contract and commercial litigation disputes. You will also run a small caseload of consumer contract cases.
You will be working together with the other supervisors in the group who together are committed to supporting, educating and developing staff.
**Duties/Responsibilities**:
- Ensuring accurate advice is given to clients by paralegals
- Providing tactical guidance and strategic input to achieve results
- Assisting case handlers in managing clients and resolving any complaints by taking a hands-on approach to client management
- Developing your team’s knowledge and skills through training & mentoring
- Active development of your legal knowledge and experience
- Managing a reduced caseload of consumer contract cases
- Dealing with clients on the phone and (where necessary) face to face
- Taking ownership of budgets and billing for your team to ensure targets are met
- Using MI and processes to provide accurate data, reporting and progression information to the other managers in Group and the Divisional Manager.
**Skills/Competencies required**:
- A good knowledge of consumer contract law and principles, demonstrated by previous experience in this area
- Ability to lead by example, encouraging high standards and attention to detail
- Excellent communication skills, both with clients and colleagues
- Being able to work as part of a team, both as a leader and a team member
- Excellent organisational skills
**Experience required**:
Essential
- Civil Litigation consumer contract experience is essential including civil procedure knowledge.
- Excellent legal knowledge and ability to supervise other case handlers.
- Dealing with challenging clients and cases.
- Working to tight deadlines.
Desirable
- Previous supervisory experience would be an advantage.
- An understanding of Legal Expenses Insurance funded claims would be of significant benefit.
**Education required**:
- A degree in law or CPE conversion or equivalent
- Applications from qualified Solicitors or FCILEx’s are welcome
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