Administrator (Cmdu Service) 22.5 Hours

4 weeks ago


Fareham, United Kingdom Partnering Health Ltd Full time

PHL Group are seeking an experienced **Administrator** to join our Covid Medicine Delivery Unit (CMDU). The role will primarily be to act as the centralised point of control for patients that are referred into the CMDU service via a centralised mailbox. The CMDU Administrator shall be a liaison for all internal and external stakeholders, ensuring efficient and concise communication in relation to the receipt, control and completion of all referrals into the system

**Administrator Responsibility**:

- Onboard patients into our service through established pathways while ensuring that all patient information is entered accurately onto our clinical systems
- Ensure all onboarded patient cases are actively monitored and completed within a 24-hour period by PHL Clinicians.
- Monitor the Volume of Daily Inbound Cases and follow determined escalation processes

**Administrator Skills & Experience**:

- Ability to question, to gather information and act on that information appropriately and proactively in order that the patients receive the best possible care and help
- Demonstrate kindness, understanding and empathy
- Experience within roles where customer service was paramount is highly desirable
- Excellent communication and interpersonal skills
- Be able to demonstrate great customer service
- Computer literate with experience of Microsoft office or other databases
- Good standard of literacy and numeracy

**Hours**

You will be on a 4 week rolling rota, to include weekends and bank holidays. The hours are 9am-5pm and 22.5 hours per week.

Week 1: Thursday, Friday, Saturday

Week 2: Thursday, Friday, Saturday

Week 3: Thursday, Friday, Saturday

Week 4: Friday, Saturday, Sunday

**The Benefits**

As well as a rewarding career, development opportunities and a competitive salary, you will also enjoy a generous holiday allowance and the opportunity to join the company pension scheme.
- Sick Pay
- Long Service Award
- Bike2Work Scheme
- Employees Assistance Programme
- NHS Discounts
- Family Friendly Policy
- Our Family Friendly Policy provides increased Maternity, Adoption and Shared Parental Leave Pay for employees and their families.
- Employee Recognition
- 25 days of annual leave, plus your birthday off

**Job Types**: Part-time, Permanent

**Salary**: £13,377.60 per year

**Experience**:

- Customer service: 1 year (required)
- Administrative experience: 1 year (required)

Work Location: In person

Application deadline: 29/04/2024
Reference ID: CMDU



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