Receptionist

3 weeks ago

Manchester, United Kingdom Shoosmiths Full time

Shoosmiths is the law firm clients choose for excellent service, incisive thinking and above all for our ability to focus on what matters. From offices across the UK and Brussels, we support some of the world’s most exciting and ambitious businesses; amazing clients making an impact. We empower our people to be their authentic selves and deliver together in supportive teams committed to excellence and innovation. The first top 50 law firm to achieve ‘Platinum Standard’ Investors in People, our values and culture are not just words on our website but are the heartbeat of the firm.

We have an outstanding benefits package to complement our competitive remuneration system. In addition to the competitive salaries, great working environment and high-quality work, we believe that all staff should be rewarded for their commitment to the continued success of the firm through a comprehensive and flexible range of benefits.

To discover more about our benefits, please visit: Benefits Package
- The teamEstates Management is the integration of processes within an organisation to maintain and develop the agreed services which support and improve the effectiveness of its primary activities. This encompasses multi-disciplinary activities within the built environment and the management of their impact upon people and the workplace. Effective estates management, combining resources and activities, is vital to the success of any organisation.

Shoosmiths is committed to protecting the environment by demonstrating high standards of environmental responsibility in all our operations and minimising the environmental impacts associated with our activities, products and services. We have set a goal for our operations to achieve net zero status by 2025 and for our entire business to reach net zero by 2040 which will only be achieved with the support of all our employees. Our Estates Management team play an integral part of achieving these goals by being responsible for Shoosmiths’ property strategy, space management and contract management.
- The roleTo provide exceptional customer service and foster excellent working relationships with external clients and internal clients/contacts providing a first-class level of service to everyone, showing professionalism and displaying a friendly, helpful disposition both locally and across the firm.

There are two elements to the role with both the External and Internal roles being a combined role
- **Estates Assistant**

Working within the Print & Post Room and Archiving & Deeds delivering services to our internal clients.

**Receptionist**

Delivering services to our external clients via Reception within the Client Suite
- Main responsibilities**Estates**
- Working as part of a team to co-ordinate estates administration and H&S tasks
- Scanning correspondence to macroview
- Completing administrative tasks and maintaining monthly and annual spreadsheets
- Ordering supplies for the office (e.g. stationery, DSE equipment, first aid supplies)
- Maintaining cleanliness and stock levels within the staff kitchen
- Generally assist with keeping the office neat and tidy.
- Opening, date stamping and sorting of incoming mail and managing the miscellaneous post process
- Liaising with couriers and post/delivery personnel where necessary
- Sorting outgoing post into DX, Royal Mail, Special Delivery etc., and ensuring the post is ready for collection at the allocated times
- Assisting internal clients with general print and post enquiries
- Collections and deliveries as required - internally and externally, including banking deliveries/picking up last minute lunch requests for client meetings
- Communicating with the Help Assistants or IS in respect of any copiers/printers breaking down in the Print & Post Room
- Ensuring all office areas are kept neat and tidy at all times
- Delivery of stationery to internal clients at least once a week and on request where required

**Client Suite**
- Working as part of a team to co-ordinate front of house services
- Professionally and promptly meeting and greeting all clients and visitors including internal clients/visitors from other offices
- Working with PAs and Legal Advisers to support and understand their requirements, asking questions to ensure all requirements are covered and understood (such as numbers of attendees, catering requirements, audio visual aids, room set up style, name badges, hand-outs/paperwork)
- Answering of all incoming calls within 3 rings, transferring calls, dealing within incoming calls as appropriate and forwarding on all incoming electronic faxes promptly
- Managing and co-ordinating all client hospitality and client catering for all types of events which can include early morning breakfast seminars, client and staff lunches and evening events
- Setting up and preparing the meeting rooms in advance of any meetings or events taking place to ensure all audio visual equipment, furniture requirements and catering is in place, rea

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