Ssr Desktop Support

**_ Responsibilities: _**
- Integrates technical knowledge and business understanding to create superior solutions for the company and for customers.

Incident Management:

- Resolve routine in-scope technical incidents independently.
- Work with team members to resolve more complex incidents.

Change Management/ Implementation:

- Independently implements changes/solutions to meet customer and/or trade/IT infrastructure needs within area of technical responsibility.

Patch and Security Management:
Configuration Management:

- Ensure Configuration Management Database (CMDB) entries are complete and accurate.

Solution Design:
Quality:

- Provide continual improvement recommendations for direct responsibility area (process improvement, technical standard updates, etc).

Project Management:

- Participate in customer and internal projects, including transformation.
- Customer Relationship Management:

- Set expectations with customers and/or internal businesses/end users within defined parameters.

Teamwork:

- Work as part of a team, which may be virtual and/or global.

**_ Education and Experience Required: _**
- Bachelor's degree in Computer Science, Engineering, Business, or related field or equivalent work experience.
- May hold entry-level certification(s) in work field.
- Typically 0-2 years of relevant experience with Bachelor's degree, or 2+ years of relevant experience with 2 year post-high school degree.

**_ Knowledge and Skills: _**
Typical skills include:

- (developing) understanding of technology in direct responsibility.
- (developing) General understanding of related technologies.
- (developing) Customer Service.
- (developing) Project Management.