Administrator
6 months ago
Due to restructuring of our Lift Maintenance team based in our Warrington office, we require an Administrator to provide effective administration processing and accurately maintaining the in-house systems up to date. Providing excellent customer service to external customers via telephone.
Passionate, enthusiastic, dynamic, and energetic then come join our friendly, caring, dedicated team
**Main Duties**:
- To provide a professional and courteous telephone service to all our customers.
- Co-ordinate & manage the call response desk and call response engineers as well as reactive maintenance visits, providing high levels of customer service.
- Organising engineers and monitoring their daily/weekly diary.
- Assisting with works planning of engineering resources.
- Updating work systems throughout the engineers’ progress and completion of their work and other relevant updates.
- Set up new service contracts along with all relevant documentation on the in-house management system.
- Booking parts in, allocating to engineers, and booking in engineers works with customers, ordering of parts if required.
- To review orders for customers to meet defined targets.
- Process and verify all engineers’ timesheets and paperwork for record keeping.
- Contact customers who are due for their annual maintenance contract renewal.
- Logging calls from our out of hours call centre.
- To ensure all paperwork is appropriately filled and to capture all office data as required within the general administration remit, always ensuring compliance to procedures.
- Any other duties as required by management.
**Working hours**:
- **Monday - 08.00 am - 5.00 pm.**:
- **Tuesday - Thursday - 9.00 am - 5.00pm**:
- **Friday - 09.00 - 4.00 pm**
**What we offer**:
- 25 days holiday plus bank holidays.
- Contributory pension scheme.
- Quarterly staff bonus.
- Training & development investments
- Employee Assistance Programme (EAP).
- Free on-site parking.
**Person specification**:
- GCSE or equivalent (preferred)
- Be able to demonstrate commercial acumen.
- Excellent IT Skills (Office 365)
- Knowledge of Sage accounting an advantage but not essential.
- Methodical, organised, and able to multitask with attention to detail.
- Self-Motivated
- Trustworthy and reliable
- Professional telephone manner
- Excellent communication skills both written and oral
- Effective time management skills
- Confident and work well under pressure
**Experience**:
- Administrative:
- Office 365
Work Location: In person
**In addition to the above, the post-holder will also be required to undertake additional duties as appropriate to the nature and level of the role.**
**What you should do next**:
**Job Types**: Full-time, Permanent
**Salary**: £22,000.00-£24,000.00 per year
**Benefits**:
- Casual dress
- Company pension
- Free parking
- On-site parking
Schedule:
- Monday to Friday
- No weekends
Supplemental pay types:
- Quarterly bonus
Ability to commute/relocate:
- Warrington: reliably commute or plan to relocate before starting work (preferred)
Work Location: In person
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